Where to begin? Prism is a small Indian based and owned company pretending to be an American based, owned and operated business. Two owners, not on the same page, not sure what direction they want the company to go. They mislead customers as to what support they can and will offer. They misrepresent the amount of expertise they can bring to the table, and the main product they market can't compete with the major players in the arena in any level except price. It's hard to install, hard to use, and requires a large lead time to learn. The VP of marketing has a problem with honesty and that may be a result of a major problem with substance abuse that he is successfully hiding from the ownership team.