The problems start at the top. The owner lacks a clear vision for the agency. She is afraid to let go and empower all of her employees and spends more time protecting the original few,regardless of their mistakes, than guiding the agency towards the future. Because the agency has existed for as long as it has with no processes in place it has caused complete chaos with no one person really ever understanding the whole picture with any particular client. Because stradegy has cultivated a friendship culture at the top it means that there is no such thing as a career path here. None of the original employees Will ever be promoted over the others so everyone behind them has no room to move up at all.