Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

380 reviews

5.0

26 Jun 2026

Supportive environment but struggles with time management

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Supportive , helpful, encouraging, good, active

Cons

Time management, work force, social activities

Firstsource Solutions Response

1d

Thank you for taking the time to share your feedback. We are pleased to hear that you find the team supportive, helpful, and encouraging. It is good to know that this positive environment has contributed to your overall experience.

5.0

18 Jun 2026

Great workplace with friendly environment and growth opportunities

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Great place to work. Friendly work environment. Hard work is recognized. Growth opportunity.

Cons

Not that I have noticed.

Firstsource Solutions Response

1d

Thank you for taking the time to share your feedback. We are delighted to hear that you consider Firstsource a great place to work and appreciate the friendly work environment, recognition for hard work, and opportunities for career growth. It is encouraging to know that these aspects have contributed positively to your overall experience.

3.0

18 Jun 2026

Easy work, but limited career advancement options

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Your paid money Easy work

Cons

Not a career job unless you want to be a TL

Firstsource Solutions Response

1d

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the timely compensation and find the work manageable. We remain committed to providing employees with opportunities for learning, development, and internal career progression across various roles.

Viewing 1 - 3 of 380 Reviews

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