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      Freshworks

      Engaged employer

      Freshworks Reviews

      3.3

      47% would recommend to a friend

      (3,053 total reviews)
      avatar

      Dennis Woodside

      45% approve of CEO

      42% positive business outlook

      Freshworks has an employee rating of 3.3 out of 5 stars, based on 3,053 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Freshworks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      1.0
      12 Jul 2023

      Terrible place to work, bad for mental health. TIRING

      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Product is agile, Solutions Engineers are great, C level is pretty decent, gives strong faith and belief in the product

      Cons

      - Manager is far removed. Gen X/Boomer style that takes mental health of employees into NO account - Expected to turn up for a late call (past 11 pm) because it doesn't look good if we don't show up for a call that we were not even invited to - Style of management is psychologically traumatising. Too much politics and too many mind games. Extremely tiring and detrimental for mental health - This place does not set their AEs up for success. Basically change commission structure every few months. Currently you do not earn any commish till you hit >25% and above - Territory planning is a mess.. CRM team is a mess. LinkedIn used to be a source of truth now it's D&B -some large enterprise accounts are now being marked as "SMB" and basically nothing you can do about it - Lack of ethics and professionalism in many rogue-run teams based out of India, running processes in non compliant ways - Lack of psychological safety: No clue who to speak to at work about all the above issues if even my own RSM is so worried about perceptions

      1.0
      8 Feb 2026

      High turnover driven by internal politics

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Talented Individual Contributors Capable peer-level colleagues Good perks

      Cons

      Significant internal power struggles between regional Sales leadership in Singapore and Operations in India have created an inconsistent strategy, leading to high staff turnover and stalled momentum. The communication style within certain departments is frequently adversarial rather than collaborative. In sales environments particularly, there is a lack of professional autonomy; meetings often feel micro-managed and dismissive of senior expertise, which severely hinders productivity and morale. This top-down, 'command and control' approach is at odds with the modern, agile culture the company publicly promotes.

      avatar
      Freshworks Response
      3mo
      Thank you for taking the time to share your detailed feedback. We’ll make sure this gets to the right people so we can continue to refine how we lead, operate, and empower our senior experts. We wish you the best in your future endeavors.
      5.0
      16 Feb 2024

      Amazing

      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Company and Leadership in the company.

      Cons

      None to be shared here

      Viewing 1 - 3 of 3,053 Reviews
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      Glassdoor has 3,187 Freshworks reviews submitted anonymously by Freshworks employees. Read employee reviews and ratings on Glassdoor to decide if Freshworks is right for you.