Harrods Reviews
64% would recommend to a friend
(1621 total reviews)
Michael Ward
71% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great colleagues and discount and easy to get to in London as close to tube station." (in 60 reviews)
- "The management is poor and confused and the posh customers behave like they own you." (in 113 reviews)
Found 1,621 of over 2K reviews
Updated 28 Nov 2023
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- 4.03 Mar 2021Sales AssistantFormer Employee
Pros
Really great commission structure, lovely team, I really enjoyed working at Harrods. There's good staff benefits and I felt well looked after
Cons
Struggled with the shift patterns especially over the Xmas holidays, but then this is always an issue in this industry
- 3.030 Oct 2023Anonymous EmployeeCurrent Employee, more than 3 yearsKnightsbridge, England
Pros
Regular pay, many possibilities to move internally
Cons
Pay could be way better. The company model has changed a lot since the latest owner change and instead of the employees feeling like ''one'' (one of the Harrods values) and family, the atmosphere is very corporate and they keep cutting costs constantly and taking away more and more but sure the people from managers to directors get their bonuses. Many managers have a mindset where they don't care if a person stays or leaves because ''there is always a queue for the role'' even though there isn't and many workers don't stay there long and some departments are constantly hiring new stuff or might be understaffed for a long time. The staff discount is nice but the pay is not enough unless you are doing something else than shop floor so you actually don't get to enjoy it that much. Weird hierarchies and clicks at times and managers work more for the directors than their workers. The pay is regular and the corporate health services are a good add. It's a good place to be to get add on the cv.
Harrods Response2moThank you for taking the time to review your experience of working for Harrods; I appreciate your constructive feedback. We strive to deliver our business objectives to enable us to invest in role creation and colleague pay and benefits. I would really like the opportunity to discuss your feedback further in confidence. Please email me on abi.weeks@harrods.com. Many thanks , Abi Weeks - Chief People Officer
- 5.07 Sept 2023Operations ManagerCurrent Employee, more than 8 yearsKnightsbridge, England
Pros
Variety - there's always something different going on. Opportunity - the company encourage career progression whether in the field of your current role or a different department/direction. People - the people are what make Harrods special. I've stayed in my dept for so long due to the people in it and the camaraderie. However the way Harrods is, means that there is so much interaction with other departments and people that out of nowhere you can build networks and indeed friendships that are unexpected. Flexibility - the introduction of Hybrid working for office staff is a huge bonus
Cons
Workloads - I'm very lucky that my workload is manageable but I see MANY colleagues around me in our department who struggle week to week from the demands coming from around the business. Reduction of benefits from when I started - we used to get BCA on Sale items, many brands reducing or removing discount to staff, affordable brands for staff exiting from store,
1 - 2.01 Nov 2023Anonymous EmployeeFormer Employee
Pros
Hybrid working pattern ( although there’s a million meetings a day) Some nice colleagues
Cons
Awful pay! I mean shockingly low 20k for skilled roles in head office. They try to make you feel like it’s a privilege to work here to excuse the rubbish pay. Mid level managers do the EXACT same role as their junior staff and get paid more.
1Harrods Response4wI can see that you did not enjoy your time at Harrods; perhaps we were not the company for you but I am sorry your experience was a negative one. It is important to me that we face into feedback and learn from it where we can. Please email me in confidence on abi.weeks@harrods.com - Many thanks, Abi Weeks - Chief People Officer
- 1.019 Nov 2023AnonymousFormer Employee, more than 1 year
Pros
1.Staff discount (but everything is still super expensive as you'd expect) 2. Big teams and lots of new, friendly people to meet. 3. Many departments take a lot of pride in the work that they do.
Cons
1. Toxic Management - I had the displeasure of working for one of the nastiest people I have ever met in my life. I have worked in a lot of corporate environments and a lot of them can feel extremely high pressured, but this particular manager/director made it their mission to put other people down and make them feel inadequate, I have no idea how Harrods are justifying the employment of this person. 2. Absolutely no sympathy from management, I know people who were told that they had to ask permission when leaving the workplace with serious medical and family emergencies, despite the fact that they had informed those present on the day. 3. The favouritism is unbelievable, I have never seen anything like it. For a company that prides itself on 'values', they have a long way to go. Progression opportunities are entirely biased. 4. It is sad to think that all of the wonderful people working at Harrods (I met many) are being let down by those who have been given positions of authority they do not deserve. 5. Office amenities - head office has no staff canteen and standard coffee machine coffees cost employees money. This forces a lot of people to go out and buy coffee/drinks/snacks throughout the day and then are made to feel guilty for doing so. 6. Some managers will monitor you like you are in school, especially if you are in your 20's-30's with no kids. I have known departments to make their favourites 'snitch' on anyone who exhibited behaviour that they did not approve of, which ended up just being an opportunity for the favourites to target those they did not like as much.
3Harrods Response2wI am concerned to read your review of your experience of working at Harrods. I would urge you to contact me in confidence to discuss the issues you have described. I can be contacted on abi.weeks@harrods.com. Many thanks Abi Weeks - Chief People Officer
- 3.013 Sept 2023Security OfficerCurrent Employee, more than 1 yearLondon, England
Pros
It's a decent job with arguably the best pay for security in London. 4 days on 4 off with not many nights to do. The workplace is average, very rude staff members who act like they own Harrods and treat security like dirt only when they need security around is when they appreciate our assistance. Managers are extra pushy and if they don't like you they'll give you a hard time or a bad rota with all standing positions. Directors have no sense of compassion for security and are reluctant to budget on protective equipment or uniform for security i.e. bidy cameras, stab prrof vests etc.. Overall a decent job but be prepared to be treated like a second/third class citizen at any given moment and a boring job watching people spend thousands and millions and dont often tip you or say thank you for opening the door for them.
Cons
Pushy managers Support not always available from directors and managers Given a bad rota with standing positions Managers have their favourite officers
1Harrods Response3moI am sorry to read of your experience of working at Harrods; what you have described is not the experience we want our colleagues to have. Feedback is critical if we are to improve the environment so please email me in confidence on abi.weeks@harrods.com. Many thanks, Abi Weeks - Chief People Officer
- 4.027 Nov 2023InternCurrent Employee
Pros
It was really a good work environment especially for us interns who are just new to the job field.
Cons
Not much to say to be honest
- 3.027 Nov 2023Customer Service AssociateCurrent Employee, more than 10 yearsHeathrow, England
Pros
fast paced, busy, flexible, customer service, big retailer
Cons
shift patterns, long hours, only offer 4 on 2 off pattern
- 2.028 Nov 2023Sales AssociateFormer EmployeeLondonderry County Borough, Northern Ireland
Pros
Discount location colleagues friend food
Cons
Long hours managers breaks commission
- 5.020 Nov 2023Senior Reward & Benefits ManagerCurrent Employee, more than 1 year
Pros
Welcoming & supportive culture. Lots of opportunities to be involved across the business. Huge variety in your day to day
Cons
None applicable other than your standard working downsides, which you get anywhere
Harrods Reviews FAQs
Harrods has an overall rating of 3.5 out of 5, based on over 1,850 reviews left anonymously by employees. 64% of employees would recommend working at Harrods to a friend and 56% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
64% of Harrods employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Harrods 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.
