Does Helpware pay their employees well?

According to anonymously submitted Glassdoor reviews, Helpware employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Helpware. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Helpware?

91% of Helpware employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Helpware 4.5 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at Helpware?

Customer Service Representative (213) , Customer Service Representative (CSR) (188) , Customer Support Representative (94) , Team Leader (24) , Team Lead (19) , Customer Service Agent (14) , Sales Development Representative (SDR) (14) , Video Analyst (13) , Customer Support (11) , Tier-2 Support Representative (11) , Tier II (9) , Recruiter (8) , Customer Service Representative (CSR) II (7) , Bilingual Customer Service Representative (6) , Human Resources Administrator (6)

What are the pros of working at Helpware according to real employee reviews?

"Being able to work from home" ((in 76 reviews)); "Hours are good and the people I work with are great." ((in 67 reviews)); "Company containing great teams full of professionals that know how to/ and will provide best of support services you can find online" ((in 53 reviews)); "Pay was great but about it" ((in 35 reviews)); "care and the salaries are good for everyone who's starting a job" ((in 31 reviews))

What are the cons of working at Helpware according to real employee reviews?

"Lack of help, upper management could’ve been better when it came to certain things." ((in 6 reviews)); "Not the best about time off." ((in 6 reviews)); "Average compensation, but they have a performance bonus" ((in 3 reviews))

What are employees saying about Helpware redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Helpware redundancy and their outlook for job security at Helpware in 2026.

Helpware Reviews

4.6

91% would recommend to a friend

(921 total reviews)

Robert Nash

94% approve of CEO

76% positive business outlook

Helpware has an employee rating of 4.6 out of 5 stars, based on 921 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Helpware employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

921 reviews

5.0

5 Jul 2026

Easy onboarding and competitive pay, but late shifts possible

Customer support representative (tier i)

Recommend

CEO approval

Business outlook

Pros

Clear and easy onboarding process; guaranteed two days off every week; competitive pay

Cons

Some shifts may last until midnight

5.0

4 Jul 2026

Supportive team with fast-paced, repetitive workload

Customer support

Recommend

CEO approval

Business outlook

Pros

Supportive team, flexible scheduling, and good opportunities to gain experience in customer support. Training is clear and helpful for beginners

Cons

Workload can sometimes be repetitive and fast-paced, especially during peak hours

5.0

26 Jun 2026

Welcoming team and a Positive Work Environment

Customer support representative

Recommend

CEO approval

Business outlook

Pros

Welcoming, friendly, positive company culture and great atmosphere overall

Cons

Some guides could be clearer and better organized, making it easier to find relevant information

Viewing 1 - 3 of 921 Reviews

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Jobs at Helpware

Customer Service Representative (Work from home)

Customer Support Representative (Work From Home)

Customer Service Representative (San Juan, Puerto Rico)

Emergency Technical/Customer Service Representative

Emergency Technical/Customer Service Representative

Helpware

Helpware Reviews

Company ratings over time

Reviews by job title

Easy onboarding and competitive pay, but late shifts possible

Supportive team with fast-paced, repetitive workload

Welcoming team and a Positive Work Environment

Top companies for "Compensation and Benefits" near you

Jobs at Helpware