Hilton Reviews

3.9

75% would recommend to a friend

(11,502 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
11 Jun 2020

Good Place to Work in Good Times

Recommend
CEO approval
Business outlook

Pros

Great benefits, competitive pay, flexible schedules. In good times, they really are a great place to work.

Cons

- Flexible schedule doesn't mean you don't work extra hours, you just have more say in how to split it up. You will be working round the clock if you don't have a supportive manager to push back for you. - Very hierarchical - decisions and information is shared depending on job level, not job responsibilities. If you are a manager running a project, you are not included in conversations that impact your work. Even at Director and above, autonomy in satellite regions are limited if you have a manager elsewhere. - Very US-centric. Standards and policies are all very focused on US customs even if they make no sense in the region. - Poor crisis management and communication. COVID has really hit the company hard and they have not lived up to their best places to work reputation. Whilst it is understandable that they were blindsided as everyone was, senior management should have focused more on internal comms than external comms.

3.0
28 Jan 2021

Good place to work but some challenges

Recommend
CEO approval
Business outlook

Pros

Generally good work life balance, and a good culture for the most part. They have put effort into creating good working environments so most countries have pretty good offices.

Cons

Very toxic senior leadership, and generally very top down approach of management, especially when it comes to performance management and career progression with very unclear criteria for performance and progression. Some people therefore end up focusing on managing up, at the expense of collaboration with their peers.

2.0
19 Sept 2020

Fair-weather company

Recommend
CEO approval
Business outlook

Pros

Good pay, good office space, good travel benefits. Spendthrift with project budgets pre-COVID.

Cons

This global #2 "Great Place to Work" utterly failed its corporate employees in the handling of this pandemic. Updates were overly positive all the way until the sudden furlough and retrenchment. Morale is terrible even for those not retrenched as trust has been broken.

Viewing 1 - 3 of 11,502 Reviews

Glassdoor has 13,602 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.