2.0
29 Oct 2020
Recommend
CEO approval
Business outlook
Pros
Payments are done on time and communication especially emails are prompt
Cons
Short notice changes with lots of fines
Housekeep reviews about "communication"
73% positive business outlook
Reviews by job title
7 reviews
29 Oct 2020
5.0
31 Aug 2025
Recommend
CEO approval
Business outlook
Pros
Quick communication and support with the office Payment on time Flexible shifts
Cons
No choice to receive payment every week
4.0
16 May 2024
Recommend
CEO approval
Business outlook
Pros
Flexible . Good pay good assistance . Very friendly always supporting
Cons
Poor communication sometimes . Fone line busy
1.0
13 Aug 2025
Unfair Pay, Surprise Fees, Zero Respect
Former employee, less than 1 year
London, England
Recommend
CEO approval
Business outlook
Pros
You’ll get plenty of practice working for less than you’re worth • Great experience in watching your earnings shrink with “admin fees” • Learn to adapt to sudden job cancellations… for free • Builds patience when waiting for answers you’ll never get • Teaches the valuable life skill of being fined £20 for needing a day off
Cons
If you enjoy being underpaid, hit with surprise fees, and treated as if your time has no value, this is the perfect app for you! They happily charge clients £20/hour, but cleaners get only £12.50/hour — and somehow there are still “admin fees” taken from that. They can cancel a job at the very last minute without penalty, but if you have to cancel (for any reason), you get slapped with a £20 fine. It’s a one-way street where the company wins and the cleaners lose every time. Honestly, the only thing that gets cleaned here is your wallet. • Low pay (£12.50/h while clients are charged £20/h) • Extra “admin” fees deducted from earnings • Last-minute cancellations by the company without compensation • £20 penalty if cleaner cancels, even in emergencies • Poor communication and lack of transparency • Workers treated as replaceable
5.0
20 Jun 2024
Recommend
CEO approval
Business outlook
Pros
Very good communication from support team and well organised platform.
Cons
Very good Company and I enjoy working with them suits my lifestyle.
5.0
25 Jul 2022
Recommend
CEO approval
Business outlook
Pros
*Paid fortnightly directly into a bank account of your choice. *Build rapport with your customers. *Flexibility in working can rearrange start time and day with customer, obviously notifying HouseKeep. *Work in any area easily accessible to you. *Extra hours available once certain criteria is met. *Meet diverse set of people. *The HouseKeep app is fantastic. Among other things the app allows for direct communication with customer/s, HouseKeep direct, and with colleagues where a need occurs. *Fully supported when things go wrong, aim is to achieve the best solution in outcomes so that everybody is not left with feelings of alienation. *you can book leave within “good time” and not incur cancellation fees. *Free training course when available *Newsletters, keeping abreast of what is going on within HouseKeep as well as the cleaning world.
Cons
Although pay is relatively less than other platforms, HouseKeep offers regular and consistent work.
5.0
5 Apr 2023
Recommend
CEO approval
Business outlook
Pros
They are very good in communication
Cons
They should try to improve on their client puntuality
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