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      ITSM

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      ITSM Reviews

      3.6

      57% would recommend to a friend

      (18 total reviews)

      33% positive business outlook

      Ratings by category

      4.2

      Diversity and inclusion

      4.1

      Work/Life balance

      3.8

      Culture and values

      3.8

      Senior management

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      ITSM has an employee rating of 3.6 out of 5 stars, based on 18 company reviews on Glassdoor which indicates that most employees have a good working experience there.

      Reviews by job title

      18 reviews
      1.0
      18 Jun 2023

      Not a nice place

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Food, drinks, and work parties

      Cons

      If you're not part of the group they will get rid of you. They hire and fire constantly which is very strange.

      3.0
      17 Oct 2025

      Minimal remuneration increases

      Risk management
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work culture best I've ever had Really social with events and a very multicultural workplace Free food and drinks at times

      Cons

      Really low salary for the work that was being produced and minimal increases however, some people getting huge bonuses whilst others got pittance. Managers getting into their role due to tenure and not because they're actually suitable for the role

      Viewing 1 - 3 of 18 Reviews
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      ReviewsITSM reviews

      Glassdoor has 20 ITSM reviews submitted anonymously by ITSM employees. Read employee reviews and ratings on Glassdoor to decide if ITSM is right for you.