1.0
2 Oct 2018
Recommend
CEO approval
Business outlook
Pros
Besides receiving a paycheck, I'd say not much. Before inserso lost the DHAGSC contract for failure to meet SLAs, they did weekly leader boards. Top 2 agents received a gift card of 25 or 20 dollars.
Cons
Inserso will low ball you on salary. Even when attempting to negotiate salary after a promotion, their VP refused to meet my previous salary. Leads and Assistant Leads will micromanage employees. Don't be a minute late from the start of your shift, break, and lunch because they'll inform you immediately. If stuck on a long call attempting to fix a user's issue, they will log onto your computers to see your screen or walk over to your desk and stand over your shoulder.