There is so much positive word-of-mouth business that comes in that it can be overwhelming but management knows this and allows you grace. You just have to take it one step at a time and NOT work over hours so they can know how many people to hire. How would they know they need anyone when someone works way beyond their work hours? They are hurting the company AND themselves - that can lead to burnout and dissatisfaction. Communication with management is KEY! They do not want anyone to work over their hours - 9-5 everyday, then if the work is not getting done they hire, it is that simple...