Pros
Used to be a nice place to work
Cons
You are nothing but a number, even when they ask you to go the extra mile when anything goes wrong regardless of the issue’s source (which is very often) and they try to push the “we are a family” narrative, you won’t get a simple thank you from anyone. They can’t hold a supervisor, assistant manager or general manager for longer than a few months, but fail to recognise the operations manager role in these results. This leads to a daily chaotic shift, poorly trained staff and quantity over quality, specially because the person training (who probably never got a proper training) is asked to lead with the usual work load plus the newcomer who ends up being indefinitely assigned the easiest tasks and forced to learn the rest on their own, which isn’t usually the correct procedure. Management leaving (or fired on the spot for the most irrelevant reason) means that they constantly have people on a lower position (AND PAY!) doing that job for months and months, saving them the money and training time at the expense of the poor person’s mental and physical health. They lowered the team members’s pay, it used to be living wage, now barely over minimum wage. Even when their prices were raised and the profits grew larger than ever. Most people can’t trust a stable income every month because of the type of contract, except managers. Ah! Unpaid break. They also removed the staff water and workers aren’t allowed to have a simple coffee during their shift, can’t make the company invest their 30p on you! Even if you were called in to cover a shift for the second time that week making it a 55h week, but you can’t say no because you had to make up for last week when they gave you only 18! Expect a call from them on any off day; as a team member because another underpaid member got sick and the person in charge was too busy to check their messages for 1min and didn’t realise you couldn’t come until your shift they realise you didn’t show up. And as a supervisor/AM/GM because any inconvenient happened and the rest of the people in charged can’t solve anything on their own because of their poor training. It used to be a nice place to work at when they cared about their workers, product and service quality (they forget those are directly related) before they focused on expanding it AT ANY COST. Summing it up for you, now it is like any other chain; don’t assume that people behind the counter is being treated like a human being.
