MUJI Reviews

3.4

51% would recommend to a friend

(1,145 total reviews)

18% positive business outlook

MUJI has an employee rating of 3.4 out of 5 stars, based on 1,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MUJI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

1K reviews
1.0
4 Jul 2014
Recommend
CEO approval
Business outlook

Pros

1) You'll be working for a fairly renowned Japanese company that produces supposedly high-quality, expensive goods ranging from garments to food.

Cons

1) Very dishonest senior managers who enjoy pushing the blame to one another (in the higher circle). As a temporary retail assistant, I was originally told I would be attached to an unopened outlet to prepare it for its grand opening, but on my fifth day of work, I was told to report to another outlet to help with packing duties, and upon arrival, realised that I had been assigned there permanently. Upon investigation, they were aware that I would be making a permanent transfer, but the manager blatantly lied that I was being moved temporarily. NOTE: according to the HR department, this is completely normal, and they have the power to reassign you wherever and whenever they so desire. 2) Horrible lack of communication. Managers seem to be slow to the uptake. Upon arriving at the new location, the manager did not understand (even upon my repeated explanations) that it was not my first day with the company at all. Manager knew which outlet I was from previously, but knew next to nothing else about the transfer. 3) Very tedious work, although it might be expected for those working in the position of 'retail assistant'. Expect to be moving heavy boxes and climbing ladders to wipe shelves. Pay is, however, somewhat low for retail sector. 4) Incompetent and rude managers who will print out setups for you and order you to display the goods accordingly, but then will not follow the setups and proceed to rearrange everything into a big mess, before forcing you to arrange the goods to their whims (for three to four hours). Expect to be handed extra work randomly, and even that extra work will be prone to random changes. RUDE: Manager actually pulled my bag over and rummaged through it WITHOUT PERMISSION while I was standing in front of her looking for my wallet - when demanded to know what she was doing, smiled and said it was a routine check. This is not company policy. I have worked with MANY managers in the company, and it was my first time experiencing such nonsense. There was no apology or other explanation given.

3.0
1 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Nice colleagues and generally store manager will try to accomodate part timers schedule.

Cons

If you are assigned to do cashiering, good luck. Their POS system is old and slow. Discount have to be manually applied by the staff. During sales period, there are different promo on-going so you have to memorize it. Hence, queues are always long - customer get impatient and staff are also more prone to making mistakes. It can get very overwhelming especially cause Muji sells a wide range of products. A lot of customer complaints arise because of wrong discount and inefficient check outs. Not really the staff fault but they have to face the music.

1.0
20 Nov 2018

Avoid like the plague

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The security there is pretty cool but he's not working there anymore

Cons

Team really disregards you if you're just a part timer. Taiwanese interns there are extremely arrogant (ironically they still earn lesser than part timers) and think that they run the place. Overall just a very meaningless job and you probably won't gain much from working there

Viewing 1 - 3 of 1,145 Reviews

Glassdoor has 1,285 MUJI reviews submitted anonymously by MUJI employees. Read employee reviews and ratings on Glassdoor to decide if MUJI is right for you.