MeridianLink Reviews

3.1

44% would recommend to a friend

(179 total reviews)
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Larry Katz

Not enough data to show CEO approval

44% positive business outlook

MeridianLink has an employee rating of 3.1 out of 5 stars, based on 179 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MeridianLink employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

179 reviews
1.0
13 Jun 2018

Software Sweatshop

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great if you’re ever curious about what it’s like to work at a software sweatshop.

Cons

- Low Pay - Low Vacation Days - Low Morale - High Stress - No opportunities for growth - Free thought is banned - High turnover

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MeridianLink Response
7y
Response from our CEO: I appreciate you taking the time to express your thoughts. I value what you shared and can empathize with your viewpoint. I genuinely hope that it is not too late to regain the trust and confidence that you once had in us. We have been very fortunate to have experienced organic growth for 20 years, evolving to be the #1 provider in our industry. We have earned our top position because of incredible talent like you who have exhibited relentlessness, passion and innovation for our company. We have learned tremendously throughout the years. We have experienced growing pains, while trying to make the right decisions, and in some cases we didn’t always get it right. As we continue to grow, I urge all of us to take each situation as a learning opportunity, which is vital to our growth. These are exciting times for us since we are in the midst of a major transition, which will undoubtedly transform us and continue to give us opportunities to grow beyond our potential. We are all dependent on each other, so each individual plays a significant role in our collective success. Each of us is responsible for redefining our future and success as well. Our culture will evolve, and we will continue to promote open conversation and dialogue, expand creativity, and bring out the best in each of us. Our best years are still ahead of us, and I hope that you will continue to be a part of shaping the future of ML. Tim Nguyen
1.0
17 Oct 2017

A company for devs, by devs, others need not apply

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Please Note: This is a great place for developers. My “Cons” section does not represent the Developers or SDCs . Other roles, be cautious. - Many great managers who truly care about employees! (Below VP level) - Health Care is pretty decent - Experience for building a resume - Waffles and Lunch once a month - Organized events - Good work-life balance

Cons

I find it very disheartening that MeridianLink respondents would not denounce the way a current employee talks about previous employees- “naysayers … never gave the company a chance and brought down morale with their negativity”. This shows a lack of integrity exemplifies the MeridianLink culture of “You’re with us or You’re the Problem”. Sometimes people are not a culture fit, sometimes they are mistreated. This moved my rating from 2 stars to 1. Executive Management does not like to be challenged, does not promote/reward education and stifles innovation. They fear that education will result in people leaving for better opportunities. The company exploits young workers right out of college, making them feel like they are part of a family and that their sacrifice will be rewarded in the end. Many of the employees who left could see the big picture and took roles with 40-60% higher pay, more responsibility, tools to do their jobs and benefits far superior to those offered by MeridianLink. I believe the CEO is empathetic to his clients and employees and is very intelligent. However, I have had to mark that I disapprove of him because of his inability and/or inaction, in identifying and dealing with a toxic executive that is resulting in many great and innovative people leaving. Other points of Mention: - Technology is old, not very interesting. (VB was great in the 90s) - 2 weeks of vacation, 3 after 5 years is lower than average - No upward mobility, only title changes (sometimes) - 401k match is only 3% with 5-year vesting - Have to jump through hoops to freelance or work anywhere else

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MeridianLink Response
8y
Thanks for pointing out some of the many pros of working at ML, and for sharing some of your concerns. We feel we have a strong culture of integrity and respect, and, unless discriminatory, would not denounce any reviewer's opinion or suggest they don't have the right to express their opinions. We have many programs available for employee development. We hope you'll consider taking advantage of our education assistance benefit. We help to pay for classes relevant to any role in the company, regardless of your current role, and include reimbursement for associated costs like books and parking.
2.0
13 May 2018
Recommend
CEO approval
Business outlook

Pros

>Location is pretty good (close to Costco, Ikea, and 405 freeway) and lots of parking. >Healthcare is amazing. Practically free and covers almost everything. >Very diverse range of ethnicities, really good job. >Flexible scheduling and sick days >Most of the senior Support team members including the Leads are awesome, funny, and friendly people who help tremendously. >Guaranteed job security because the software is so terrible - clients will never figure out how to use it and will always have Support on speed dial.

Cons

>The software is absolutely terrible to learn and use. Software developers have their heads stuck up where the sun don't shine - which can definitely be overlooked if they built good software. Unfortunately for the clients and the Support team, they don't. >If you are a TSR working support, trust me - you will not know what you are doing 95% of the time. The other 5% you'll be spending in useless standups and meetings. >Transferring to another position or dept requires staying at the current position for 2 years. Good luck keeping people around for that long... >UX team goes out to lunch 90% of the time and practically doesn't exist for this software. >No at work perks. People have to buy and stock their own snacks. Salad bar is nice the first few weeks but gets old quick. No one uses the soda machine (also never saw it cleaned the year I was there). >No natural lighting at all. Working Support for this POS software was depressing, but the lack of lighting really drove it home. >In company software is REALLY old. They still use Skype/Lync along with Outlook. The dream of the 90's is alive at MeridianLink. >Pay is NOT in line with the work being done. >You will lose hair and/or gain weight around your midsection. >You will think that cubicles are awesome, until you realize that everyone is packed like sardines. >You will start to remember specific clients' names due to repeated contact along with stress, and hate yourself for it.

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MeridianLink Response
8y
You sound passionate and as though you take pride in the things you do. That's exactly the kind of talent we seek and value here. Many of our team members are proud of our culture which we continually work hard to nurture and improve upon, and which is the single biggest reason why we're #1 in the marketplace. We regret that your experience was not positive, and wish you the best in your future endeavors.
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Glassdoor has 183 MeridianLink reviews submitted anonymously by MeridianLink employees. Read employee reviews and ratings on Glassdoor to decide if MeridianLink is right for you.