Seemed like people were getting too much on their plate in the last year or so. I haven't been at an agency (or even interviewed for one) that has had so many clients assigned to one person before. It's difficult to juggle, and there was little time for deep work.
I would have rated Newfangled with 5 stars if I didn't have such a negative experience around maternity leave. In some states, there are minimum weeks leave that Newfangled is required to adhere to, and it took more than one meeting for me to get some of those weeks. In the end, I still didn't feel totally empowered to take my full leave that CA protects. During an already difficult time, I was needing to spend time learning about the laws, speaking with employment lawyers, and stressing about the situation.