OSL Retail Services reviews about "manager"

Trained on how to manulipate clients at the door into ordering Internal fraud once Order so placed All of a sudden clients getting calls from Indian scammer with specific client information. Once this was Reported to manager the issue disappeared into the black hole called Bell Canada . Avoid if you can

Coworkers were either nice or straight up rude Lack of communication

Demanding schedule and goals, its sales.

No job security. They will fire you if you miss your targets 2 months straight. No one should have to worry about their job every day its not good for your mental health. Managers are expected to work every weekend- because of this they will lose most of their long tenured managers and its already starting to happen as people are finding better companies to go work for. Its zero work life balance.

Reporting is behind at times however we just had a meeting and reporting is changing what we’re gonna get more of an accuracy of life reporting and being more consistent with it for KPI sales.

Very luck-based. This job is more luck-based than skill based. Therefore, it easily ends up to where most locations that have the best sales are ones that have the highest demand for phones. In my district, one location barely gets any sales because of nobody wanting to work there and lack of demand. Customers will get denied very frequently, especially with the "Call Wireless Order Support" denial which is on the carrier's end, and the red "Sorry..." denial, the latter where Walmart declines it for potential "fraud" and the T-Mobile denial stating "customer not approved for carrier installment plan". District Managers encourage Mobile Experts to lie about the first bill to flip prepaid to postpaid. I strongly recommend T-Mobile as it doesn't have the activation fee for Android phones. Verizon also has the highest price which makes them not recommended for lower-end Android phones but better for iPhones, considering it'd always be more expensive to go with Straight Talk upfront than postpaid.

Honestly I could say one bad thing about this company.

The pace can be demanding, and priorities can shift quickly based on client needs. Workload can be heavy at times, especially when managing multiple programs or regions. Processes and tools are still evolving, which can create inefficiencies and require managers to problem-solve without perfect systems in place. Work-life balance can vary depending on the program and time of year.