PHMG Reviews

Management don't seem to know what's happening, what our goals should be or where we are headed. AM's are told KPI's, we query them, and get told this is what it is - fair enough, you are paying our salaries, but commission should be something the team thinks is achievable. Categorically, the team have no reason to think it is. Team goodwill has left the building a long time ago, now people will just start to shut down and/or leave, as is their right to do. We may be owners of the business, but we don't want to go down with the ship. It also looks like we will now be expected to manage our own retention clients when they no longer want our service - but I assume there will be with no consideration or changes to our workload or pay. Looks like common sense has also snuck out the backdoor whilst we weren't looking.

There is a growing lack of job security, which has had a noticeable impact on morale across the department. This causes stress both in and out of work, and it is not fair to put hardworking employees through that level of uncertainty. This is due to a lack of transparency around decisions. Many of the decisions being made appear to come from individuals who lack an understanding of the role. One of the biggest disappointments has been the reduction in earning potential. Despite expectations continuing to increase, the opportunity to earn has reduced. Staff are effectively being asked to deliver more while receiving less in return.