PayByPhone reviews about "communication"

- Monolithic Oracle Database :( blocking a lot of - Lack of deliberate mentorship/coaching - Too much information in the hands of few - Generally understaffed (mainly because of the lacklustre talent pool in Vancouver) - Apathy towards proactively fixing issues with a sense of urgency, can be elitist at times - Extreme administrative overhead (things take a long time to complete) due to non-scalable architecture, reliance on tribal knowledge, little or no documentation and process. - Communication in general is poor

Workplace can be very political. Departments often clash against each other. Some internal turmoil that isn't made clear to employees. Unclear communication.

The average star rating of reviews for this company is 4+. I suspect a lot of these 4+ reviews are fake, written by the People & Culture team to over-inflate the "awesomeness" of this company. It is not awesome by any stretch if you come from a background where professionalism and experience count in spades. This company has been around a long time. Unfortunately, so too has the start-up mentality culture it clings to, for a number of years now. If you like start-ups and the chaotic hyperbole they spin to disguise themselves as techie-cool, you'll thrive in this environment. If you come from a professional background where skills and experience are highly valued and nurtured, and order exists, do not join this company. It's all bling from the outside, but closer inspection reveals a poorly managed, poorly staffed company that is sorely lacking in experienced, skilled personnel. The results are no processes whatsoever, no decent training (just thrown in the deep end and expected to swim), no leadership, poor communication, and "managers" elevated to such positions with zero experience or formal training in that arena. This creates for endless frustration, poorly made decisions, bad hiring for the sake of hiring, and ineptitude. Lots of push-back from managers who haven't the slightest idea how to execute on their title or lead. Looks good on the resume, but in practicality, useless. A clicky environment where drinking from the kool-aid is your ticket to a great ride. Voices are raised to offer improvements to workflow, but the silence is deafening. Huge staff turnover, either by firing, resignation, or layoff. Staff retention of skills and experience is dismal. The average tenure is one to two years. The company offers a cool product. Unfortunately, the staff and leaders nurturing this product to beyond cool do not have the collective knowledge and experience to rise to the occasion.

It was an absolute revolving door for accounting staff. They've had three Controllers and two Directors of Finance in the last two years alone. There's also been an innumerable number of Accounting Assistants and Contractors who have come and gone. (Look on Linkedin) Why does everyone leave? There are unrealistic expectations and demands of people -- excessive overtime, lack of resources and toxic communication and treatment toward subordinates. One of my colleagues even complained to People and Culture about the treatment they were getting from a higher up on the finance team, of course nothing was done. More proof? Call up Swim Recruiting and other major recruiting agencies in this town and ask why they will no longer place staff there or what they're heard about the Finance environment there.

- Staying in your comfort zone is encouraged - Very corporate - Incompetent management - Lack of technical talent, and/or recognition of good technical talent - No room to grow / corners are heavily guarded - Bad organizational structure hence terrible communication - Terrible culture at practice - Terrible engineering practices that are led by copy cats - Terrible technical architectural direction

The salary discussions are difficult here. For the amount of work I'm doing and the ROI I was creating, that salary is around 35,000k. Initially my role was very simple but I had a ton of new responsibilities. Despite good growth and prospects in Paybyphone usage through the pandemic, and working through it entirely, I was congratulated with a 1k payrise, which was slightly below inflation rates. Of course, this isn't a role in London so I can understand it, but it didn't change me at all. Because of the location and the distance of some employees commute, any socials are slim. There isn't a ton of pub outings, but the socials that do happen are very fun. It just doesn't happen very often.