PetSmart Reviews

3.1

37% would recommend to a friend

(10,778 total reviews)
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Ken Hicks

26% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
3.0
25 Apr 2025

Good enviroment

Recommend
CEO approval
Business outlook

Pros

Do Grooming and admin as well.Flexible scheduling

Cons

Lack of clear promotion pathway

5.0
12 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Good welfare and nice office

Cons

Nothing much. So far so good.

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PetSmart Response
4y
We appreciate you taking the time to share your experience with us! We're glad you enjoy your life at PetSmart. Thanks for all that you do!
4.0
31 May 2021

pretty fun

Recommend
CEO approval
Business outlook

Pros

nothing outstanding but that's what makes it good

Cons

nothing to complain about as operations and care are good

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PetSmart Response
5y
We appreciate you taking the time to share your experience with us! We're glad you enjoyed your life at PetSmart.
Viewing 1 - 3 of 10,778 Reviews

Glassdoor has 11,041 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.