Priceline.com Reviews

3.7

75% would recommend to a friend

(537 total reviews)
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Brigit Zimmerman

86% approve of CEO

53% positive business outlook

Priceline.com has an employee rating of 3.7 out of 5 stars, based on 537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Priceline.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

537 reviews
1.0
9 Aug 2023
Recommend
CEO approval
Business outlook

Pros

I joined the company with high hopes for its progressive work culture and emphasis on work-life balance.

Cons

Unfortunately, the new directive requiring employees to be in the office twice a week feels like a step backward. It disregards the changing landscape of remote work and the proven benefits it offers in terms of productivity and employee satisfaction. Moreover, the CEO's statement about it being "easy to find valuable employees" is disheartening. It implies that the company is willing to dismiss the concerns and well-being of its dedicated workforce, suggesting that employee satisfaction is not a priority. This attitude undermines the sense of camaraderie and loyalty that we had towards the company. While the option to leave might be available, it's disappointing to see a lack of consideration for the diverse needs and preferences of the employees who have contributed to the company's success. A more thoughtful approach that balances the company's goals with the well-being of its employees would have been appreciated.In conclusion, this sudden shift in work policy and the dismissive attitude towards employee concerns have left many of us questioning the company's commitment to fostering a positive and inclusive work environment. I hope the leadership reconsiders its decision and takes into account the valuable input of its dedicated workforce

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Priceline.com Response
2y
Thanks for the post and for sharing your reaction to our updated flex policy providing three days of week for you to choose where you work and requiring folks to be in the office two days a week. As we showed during the CEO Update where this was discussed, the majority of companies, like us, have realized a hybrid approach will be the best of both worlds - the ability for folks to continue to have choice over where they work the majority of days, but also provide the camaraderie of working together and enhanced opportunities for collaboration, innovation, and development that come with in-office work. Given your tenure, you may not have been with us much before the pandemic so may not be valuing the in-office component as much as we do. We believe that once you experience it, you will see the benefits it provides. Your review may leave readers under the impression that we had a full remote policy before this announcement, so it is important to note that we did not. We have consistently reinforced the role that our offices play in maintaining and evolving our culture. We have consistently hired near our offices with very few exceptions (for very hard to fill roles). Finally, in reviewing the entire transcript from the CEO Update, it is important to note that Brett (our CEO) did not say it was “easy to find valuable employees.” Two statements are conflated here. One was when he reinforced that all employees were valuable, and acknowledged that some may unfortunately choose to leave if they are dead set on a fully remote job. The second was when asked “is there any concern that we will miss out on high qualified job candidates due to our updated policy” and he said that no, we are not experiencing any trouble attracting highly qualified talent. I hope you find that once you get through the change of daily routine and are coming in a couple of days a week, you do enjoy the opportunities it affords.
3.0
11 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Great team to work with, work is enjoyable and engaging, software stack is well-organized, and infrastructure runs smoothly; I can focus on what I need to get done. Flexible managers

Cons

I had basically no cons until this past month, when the CEO and c-suite decided on a very strict, rushed, poorly thought out Return to Office policy. 2 days in, for everyone, no exceptions. I was hired as remote and live 2 hours from the office. There are others I know who live over 3 hours away and are being told to commute or move, or be let go. Me and my team have delivered good work ahead of schedule since I started, but are now being asked to waste hours a week for no good reason. Very good chance that many good employees, myself included, will not last another year and what was otherwise my favorite place to work so far.

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Priceline.com Response
2y
Thanks for sharing your thoughts on our updated flexible work policy, which requires employees to be in the office two days a week. We understand this change has been an adjustment, especially for employees who became accustomed to working remotely during the pandemic. Our decision was driven by several considerations including enhanced collaboration and communication, to reignite and enhance our company culture, and to provide more networking and development opportunities for all colleagues. We also want to clarify that we did not have a full remote policy before this announcement; we have consistently hired individuals within commutable distance from our offices with the expectation that employees would return to the office once it was safe to do so. As we move to the new NYC office in the Empire State Building, we will be sharing with our sister brands, hence the need for the desk reservation system, and you unfortunately will not have your own workstation. Speak with your Manager or HR Business Partner if you have specific concerns, and ways in which we can support you in the transition back to the office.
2.0
13 Jun 2018
Recommend
CEO approval
Business outlook

Pros

I have the privilege to work with some of the smartest people in different teams. Good benefits, but below industry average. Learned a lot

Cons

I have to do everything myself without getting support. Talented people are leaving at a faster pace I have ever witnessed....very sad. I don't think the senior management cares at this point of people leaving. Nepotism. Played from the top level down.

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Priceline.com Response
7y
We were disappointed to hear this feedback. Please know that we take it seriously. You are correct in saying things have changed in recent years - we believe that change was necessary, and that we have changed for the better, becoming a faster, more agile and more successful company today than we have ever been. We do need to address a factual inaccuracy in your comments: your claim that 80% of our employees have been here for more than 10 years is not right. That number is closer to 20%. Experience is a highly valuable trait, so the notion that a longtime employee is not adding value is not accurate. New employees can and do bring a fresh perspective, and we have a mix of both at Priceline. Important to note that our CEO did not instruct employees to put “good reviews” on Glassdoor. In a training session for managers, he noted that we read and react to all feedback on Glassdoor, both good and bad - if you have a good experience here, we love reading about it. If not, we take that feedback seriously as well. All feedback is encouraged. On the whole, we are sorry to hear that you experienced frustration and wish you the best of luck going forward.
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Glassdoor has 583 Priceline.com reviews submitted anonymously by Priceline.com employees. Read employee reviews and ratings on Glassdoor to decide if Priceline.com is right for you.