QTS Reviews

4.4

86% would recommend to a friend

(498 total reviews)
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David Robey and Tag Greason

92% approve of CEO

93% positive business outlook

QTS has an employee rating of 4.4 out of 5 stars, based on 498 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The QTS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

498 reviews
2.0
22 Jan 2023
Recommend
CEO approval
Business outlook

Pros

The benefits QTS offers are decent: 401K, insurance, PTO, volunteer hours. The Fresh Market is nice and has better/more options than the previous vending machines.

Cons

The Fresh Market is EXPENSIVE. Your PTO hours are accrued throughout the year. Only 40 hours can be rolled over to the next year. Give us our allotted hours for the year all up front on Jan 1. Give us an option to sell unused PTO if only 40 PTO hours can be rolled over. OR just get rid of your 40 hour roll over cap. The volunteerism is a great idea but don’t hold it against employees who do not take advantage by withholding Eagle Club. I would be more inclined to actually volunteer if it wasn’t tied to a religious effort. DCO and CET (electrical and mechanical) were combined into one role. Let me repeat that: Three careers, three different trades, were combined into one. What makes it even worse is, you have 18 months to become competent in all three careers, get a success profile book signed off, for a 2-3% raise. No one really knows how much of an inventive this will actually be, because they won’t disclose the pay scale for this new position, which they have termed “Jack of all trades.” Who would really want to learn 2 other careers for anything less than 10-15% salary increase when one could easily find another job for 5-10% salary increase for way less responsibility? DCO gets a 3% raise in order to close the pay gap between DCO and CET, but if you were making less than $30/hr, that 3% does not close that gap. CETs get nothing with the restructuring. They have to qualify as a COT1 first before seeing any monetary incentive. I don’t think one person from the manager level down was ever consulted about this restructuring. When this business plan was introduced and we were given an opportunity to ask questions, someone asked if we (techs, leads and supervisors) were going to be asked for our input. The answer was “this going to happen sooner than later.” So the answer was basically a resounding NOPE. This restructuring was rolled out with very little thought and no plan of action as to how we are going to make it work. FacOps is left trying to figure this out on the fly. Former DCO Team Lead and DCO Supervisor career paths were destroyed. This applies to all QTS sites. Their next level for career path was either DCO Supervisor or DCO Manager. With this new organizational restructure, they were demoted to COT1, expected to keep their daily Team Lead/Supervisor responsibilities, and now have to climb the ladder all over again. They have to qualify for COT1 first, then cross fingers a miracle happens to get promoted to COT2, COT3, COT Supervisor, then COT Manager. But wait, they already transitioned CET supervisors into COT supervisor, so their ceiling now stops at COT3 until a Supervisor or Manager position opens up. DCO has always been an after thought when it comes to FacOps. There were 10 DCO techs with half the customer base just a few years ago. Before this restructuring, there were 4 DCO techs with twice as many customers. (Guess what, another DCO tech just quit for greener pastures, so that leaves 3 DCO/COTs to keep the site running, learn electrical and mechanical, and cross train the electrical and mechanical techs - all the while maintaining a 24x7x365 data center. Have you heard of burn out?) Diversity and inclusion is non-existent. The majority of people in Site Director positions, all the way up to Chad Williams, are mostly white males. There is an apparent love and bias toward those who served in the Navy, especially on a nuclear submarine. I respect our veterans but when a veteran is hired or promoted without the qualifications over a current employee with the qualifications, then I have a problem. I’ve seen capable and qualified employees get passed over for open positions for a Navy Veteran, or an outsider. I’ve also seen Navy Veterans get promoted 3-4 times within 2-3 years when our policy for promotions is 12 months in your current role to be eligible for a promotion. If you are a minority, your ceiling for career growth is low. Powered by People is nothing more than a catch phrase. It’s more like Powered by Veterans and God.

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QTS Response
3y
Thank you for taking the time to raise your concerns. The Critical Operations Technician (COT) conversion allows QTS to utilize one team of technicians to better support our customers and sites while allowing current employees to further their professional development and increase their skillset. QTS acknowledges this increase in responsibility by providing at a minimum one, and for certain job fields, two pay increases in addition to annual merit adjustments. This will serve to level prior job descriptions into one scale, while rewarding the extra effort required in learning a new skillset. This new COT role takes traditional legacy career fields specializing in one discipline, and combines the skillset into a more operationally focused technician that specializes in integrated plant operations/critical operations, and customer remote hands servicing. The one team, one mission focus will allow flexibility of workload scheduling, increased capacity to service customers, and will yield further professional development. QTS prides ourselves in our career pathing process and continues to grow in creating opportunities for our site technicians to promote through completing our success profiles. In North Texas we have promoted over 15 employees in Facility Operations roles in the past two years. We truly anticipate those numbers to increase this year as we adopt further training platforms and resources to foster career growth for our technicians. Additionally, QTS is proud of our diverse workforce and embraces the range of similarities and differences that all employees bring to the workplace through seeking top talent that fits our mission and goals in every placement. We would encourage all employees to raise concerns like this and value your feedback. We are always looking to foster communication at all levels
1.0
7 Nov 2015

Cannot Believe What I Witnessed

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice building to work in and good co-workers. That's it.

Cons

I just watched someone I work with be informed at 4:30 PM on a Friday afternoon that his contract has been terminated immediately and that this was his last day. This individual came into QTS about 1.5 years ago and did an incredible job creating and launching a new product for QTS in just under 5 months. This product is expected to generate millions of dollars for QTS in the years to come. He was a stand-up guy, got along great with everyone in the company, and did a really good job with his product. To make matters worse, he and his wife are expecting twins in 2 months. Unreal that you could do this to someone that was so dedicated to a company, even as a contractor. He didn't violate any code of conduct that I'm aware of, so this is just baffling to me and everyone here at QTS. He did ask to telecommute for about 3 weeks after his twins were born to help out his wife and supposedly the COO and CTO of the company didn't like that. Their comment was "Why does he need to stay home? We didn't when we had our kids" It's 2015, are you kidding me?!? My advice, stay very far away from this company. They obviously do not care about people, at all. Truly unbelievable and now has me and my co-workers thinking of leaving ASAP because of this. Me and my co-workers are speechless. This is not how a great human being should be treated, period.

1.0
22 Feb 2018

Come for the comedy

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Before this week I would have said "everyone is looking for a job because they hate this place, so perhaps that will create opportunity?" This week, most of us are being ramped out. New pro is that the COO is gone. He extracted any bit of joy out of the day to day work life here and ran his private agenda through a handful of lieutenants that haven't had a creative thought of their own in years. Any words that come out of their mouth were the result of the COO's hand up their backsides. One of these is our new COO? Here's another pro: join us and have a front row seat for a comedy show!

Cons

CEO: Bible thumping child that runs the business like it is still private. Overpays for ornate furniture for his ego offices at every data center. Dude, you're there about 5 hours a year. Respect investors and use a conference room. Stop praying in meetings. It's embarrassing. COO: see above CFO: two of these. One apparently falls asleep in every meeting. Nobody cares because if he's not asleep hell just derail the meeting by bringing up something irrelevant. CTO: three of these (maybe, who knows after yesterday). Pick one. CPO: People officer without a clue. He routinely ignores everyone and pretends to be too busy so that he's thought of as important. What were you thinking with this hire?

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QTS Response
8y
Any time an organization goes through the kind of rapid growth we have experienced, there is often a need to review the organizational structure and processes and make adjustments. It is understandably difficult for all those impacted, whether directly or indirectly. It is obvious you are angry and frustrated, which is a reasonable response. I see you are a current employee and would encourage you to reach out to me directly to see how we can address some of your concerns to ensure a better day-to-day experience for you. Kiy Jackson - People Services Business Partner
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