Resolvit Reviews

3.8

77% would recommend to a friend

(147 total reviews)
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Mark Scofield

90% approve of CEO

66% positive business outlook

Resolvit has an employee rating of 3.8 out of 5 stars, based on 147 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Resolvit employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

147 reviews
1.0
31 Aug 2014
Recommend
CEO approval
Business outlook

Pros

You get to eat at nice restaurants that you have to pay for out of your own pocket and maybe you'll get reimbursed. Other than that this place is a nightmare employer

Cons

The people there know more about how to insult you than technology. Ive never met such a highly unqualified group of high school students in my life. I am truly ashamed to have ever been a part of this organization, and regret ever wasting my time. I would've thought Lowell (the owner) would have been more professional, given her education, but she's the epicenter of the backwards policies, micro-management, and horrible staff. There is SUCH a disconnect in that office, and its such a terrible work environment. Not ONE person that I've talked to enjoyed working there (even from other offices), nor did they think management was good. I don't believe any of these posts, beware, I think these are all BS to balance all the bad reviews. Trust me, go to the next employer!!!! If you're a consultant or potential consultant; just ask the recruiters, or Account Managers some technical questions and every single time they will not know what the heck is going on.

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Resolvit Response
11y
I appreciate that you have taken the time to share your feedback and I’m sorry to hear your employment experience has not been positive. While no company can ever be perfect, we are focused on continuously improving the working environment, resources, benefits, and growth opportunities for all of our employees every day. As a direct result of your anonymous review, we’ve established a policy of regularly discussing both positive and negative Glassdoor postings during the weekly team meetings each of our offices. We will be doing the same during Resolvit’s quarterly leadership meetings as well. Our Cincinnati team spearheaded this initiative due to their commitment to fostering a professional environment. I’m proud that they have taken your posting as an opportunity to reflect, learn, and grow. By being open and transparent, we’ll continue to raise the bar across the country. The bright and talented people who make up our business services and client services teams are Resolvit’s greatest asset. Our account managers and recruiters may not be tech gurus developing their own applications, but they are all conversant in the various software, languages, and systems in which we specialize. The technology landscape changes with such speed that even experts can have difficulty keeping up. That is why we’ve invested in Resolvit’s Tech of the Town, a weekly, company-wide discussion about IT trends that is geared toward both technical and non-technical audiences. One of our Cincinnati-based customers even shared our article on wearable technology with the attendees of their own developer workshop. Resolvit’s tuition reimbursement program also empowers many of our employees to pursue skills training, professional certifications, and advanced degrees in technology. As a high-touch company, we actively encourage our employees to go out and build lasting business relationships with the people around them. Since sharing a meal or meeting for a cup of coffee is a great way to do that, we have a web-based system in place to quickly reimburse our employees for qualified business expenses. Our expense submission process makes it quick and simple to submit the receipts and accompanying IRS required documentation to be reimbursed during our standard bi-weekly payroll cycle. If you feel you were not properly reimbursed for an expense, please email dialogue@resolvit.com and our team will promptly assist you. - Mark Scofield
2.0
9 Sept 2021
Recommend
CEO approval
Business outlook

Pros

I made some great friends at Resolvit and developed key relationships that aided my skillset as a recruiter and talent acquisition specialist - skills that helped me have the confidence to leave and find an awesome job very quickly afterwards.

Cons

So as a recruiter I know that the people who leave reviews like this are "slighted and should be taken with a grain of salt in the grand scheme of things", BUT I really need you to take a good hard look at my review before you decide to join this company. I took this role because I saw a lot of growth and I wasn't to leave an extremely hostile situation at my former company. I wish I would have seen the red flags from the get-go, but alas I am impatient and was just trying to get the hell out of where I was. Where to begin... - You will be gaslighted (and if you don't know what that means look it up because through-and-through you will receive the textbook definition of that word throughout your time at this company if you choose to accept a position with them) - Paid an under market value salary with the promise of commission that would make up for the hard work given. There was never really a balance between Work put in vs. incentive/reward. -Big on "what are you doing"/ meeting culture. A lot of these meetings could have been done in an email, but this was something I was told was implemented at the beginning of COVID to make sure everyone was awake and working. We had a meeting every morning basically at 8 or 8:30 depending on the day where we got on and recited everything we did the day before, any updates on the reqs we were working on, and what we would accomplish that day. If you didn't have much to say in your meeting you were met with either a managing partner or recruiting manager calling you out on why you didn't get "X" done or how come you couldn't have done more. I heard a lot of "that's all you have?" type of jargon. - Extreme gossip/and unprofessionalism. Very often my manager would ask me about what I think of other people in the office and try to talk negatively about them. For example: "hey, what do you think of 'X'? I hear she is really catty and negative." You have to watch what you say around the office because it definitely will come ack to bite you. - Mark. Mark is the CEO/Managing Partner of Resolvit and at first I really liked him, until I realized that he was just a salesman that decided to create his own company and never really learned the true fundamentals of what it was like to be a leader. Mark refers to people as snowflakes and is a true elitist. He degrades his female workers, constantly calls them "cutie", and comments on their physical appearance whether it be wearing more makeup or choosing different clothing to wear. I do not like Mark and neither will you. - Retention. We had a really hard time bring people into the company and a really, really bad retention problem. Over the last year I counted 18 people who quit the company between Sourcing, Recruiting, and Sales. Look, with the hours you put in here you will learn transferable skills without a doubt. But as you can see, in my opinion the pros do not outweigh the cons and looking back I wish I wasn't in such a hurry to get out of my former position as fast because I truly just jumped from one bad place to another bad place to work.

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Resolvit Response
4y
Thank you for taking the time to share your issues and concerns about our company and its management team and practices. Also, thank you for sharing the Pros of Resolvit you experienced including making “some great friends at Resolvit and developed key relationships that aided my skillset as a recruiter and talent acquisition specialist - skills that helped me have the confidence to leave and find an awesome job”. Our goal is for everyone to feel their time at Resolvit was a positive professional growth experience where they can take skills learned with us and expand them in the direction of their passion. It is difficult reading your assessment of the leadership team, their management styles-including mine, the meetings, processes, and interactions you describe in this post. We have discussed this with the leadership team and will be sharing it with the whole team in the next companywide and all-hands meeting. The good thing that will come from this level of transparency is that the whole team will better understand all the different channels for voicing concerns, posing questions, and dealing with inappropriate and unacceptable behavior. These channels include three independent and directly available partners in the US, a country manager in Argentina and India, HR managers in each country, with multiple anonymous and direct access email channels to HR, legal, and senior leadership. You are correct, “gaslighting”, gossip, under compensating employees, and unprofessional behavior is never acceptable. As are, inappropriate professional attire or personal hygiene for both men and women in an office setting, setting unrealistic and unattainable goals, or not following through on commitments to teammates. We should always strive for doing better. We do have daily stand ups (15 minutes each day) to foster good and productive communication between team members, setting appropriate expectations for what can and should get done as well as when commitments can be followed up on. The Tuesday/Thursday meetings are weekly national or local standard scheduled meetings, with consistent start and end times (45 minutes), which starting times vary based on time zones. Finally, navigating the new normal of hybrid and remote work, creating appropriate best practices, while at the same time training for employees and managers to do better and be better has never been more difficult. It takes patience, empathy, and lots of open and balanced communication. Recently we held an offsite infrastructure training event which included leadership, communication, negotiation, and effective questioning, and listening courses. We will continue striving to fulfil our commitment to our employees making their time at Resolvit a positive professional growth experience where they can take skills learned and expand them in the direction of their passions. We wish you good luck with your next company and opportunity. Hopefully the third is the charm.
1.0
16 Aug 2015
Recommend
CEO approval
Business outlook

Pros

You are given the flexibility to control your daily schedule. The Solutions manager (Mark Williams) is extremely helpful and knowledgeable.

Cons

The Account Manager role is best described as "over promised and under delivered." I had 3 days of training by the Raleigh partner and Sales manager (Craig Scates). After training was complete, there was very little communication with Craig. There was even a bet in the office on how long he would go without speaking to anyone. Myself and other colleagues tried to get advice from him or to participate in occasional appointments (which was promised) and he was dismissive. There is very little opportunity to succeed. If I had known the low level of retention rate for Account Managers, I would never have accepted this position.

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Resolvit Response
10y
We are sorry to learn that Resolvit was not a long-term fit for you – unfortunately, it happens from time to time. We hope you find a better fit in your next endeavor. Here at Resolvit, we take our training process and program for new account managers very seriously. It is designed to build upon the sales skills that our employees have already developed over the course of their careers, giving them the additional tools, processes, and industry-specific information they need to be successful. We recently held another multi-day sales boot camp with new account managers from our Silicon Valley and Raleigh offices. The boot camp covered a variety of topics, including hunting and prospecting techniques, solution selling, best practices for using our CRM tool, and an overview of Resolvit’s capabilities and core competencies. Earlier this month we also sent two account managers to a training event in Pittsburgh where they learned how to negotiate more effectively. We will continue to identify new ways to invest in all of our employees -- especially those on our sales team. It is critical that we continue to send everyone to both in-house and outside training events that further enhance their skills. One of the aspects of Resolvit’s company culture that our employees have been the most pleased with over the years is our management’s open door policy. We have always encouraged our employees to reach out to any leader within the company when help or advice is needed, even if that leader is not your supervisor or manager. Each month, account managers have one-on-one meetings with their managers to review progress, ask questions, and share ideas for improvement. This real-time continuous feedback loop helps everyone communicate and work better together. It is unfortunate that you felt your relationship with your direct manager in Raleigh did not meet your needs. Within the last 30 days, however, two other members of the company’s senior leadership – including me – were in the Raleigh office to listen, learn, and share information and guidance to the whole team. The great news is our employees engaged actively and enthusiastically. -- Mark Scofield, Managing Member
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Glassdoor has 224 Resolvit reviews submitted anonymously by Resolvit employees. Read employee reviews and ratings on Glassdoor to decide if Resolvit is right for you.