Pros
- Flexible working arrangement (2 day WFO) - Decent annual leave entitlement
Cons
- Unstructured management with unclear and shifting expectations; employees often need to “manage up” to fill in gaps - Contributions are rarely recognised, while minor mistakes may be disproportionately scrutinised - Despite positioning itself as flat, the culture is highly hierarchical with top-down decision-making - Heavy delegation from senior leadership, but limited constructive feedback or guidance for growth - Limited mentorship and follow-through on development; junior staff are rarely given meaningful ownership - Workloads can be high, with multiple accounts assigned without adequate consultation on bandwidth - Expectations around responsiveness can extend beyond standard working hours, including across time zones - Internal communication is very inconsistent, especially around resourcing decisions and organisational updates - Strong focus on tracking output (e.g., timesheets) rather than overall impact or quality of work - Compensation progression, bonuses, and overall employee well-being could be improved relative to expectations
