Supportive team and management, but slow to change
Pros
The Team is the best part about the company, Working with a bunch of people passionate about the same things you are is wonderful. My direct managers have always been supportive of me and are good mentors, they genuinely care about me and the team and my career progression. I have never felt like I couldn't move forward in the company or progress.
Cons
Change takes a long time, lack of training and SOP means people aren't properly shown how to do their role, this leads to large gaps between team members and departments. Escalation can be confusing sometimes, it can be unclear who escalation needs to be done for what thing, and it seems like you are constantly hit with roadblocks of what seems to be meaningless need for approval to make things happen. Slow to hire, lack of priority and forethought from management regarding hiring means the team runs lean and due to sickness/burn out locations and departments are often understaffed. Attitudes between departments can be frustrating with some people making it difficult to work together and provide solutions to customers
