Does Scratch Cupcakery pay their employees well?

According to anonymously submitted Glassdoor reviews, Scratch Cupcakery employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Scratch Cupcakery. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Scratch Cupcakery?

44% of Scratch Cupcakery employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Scratch Cupcakery 3.9 out of 5 for work life balance, 3.6 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Scratch Cupcakery?

Baker (4) , Front Staff (3) , Decorator (2)

What are the pros of working at Scratch Cupcakery according to real employee reviews?

"Coworkers are easy to get along with and the kitchen environment is super fun." ((in 5 reviews))

What are the cons of working at Scratch Cupcakery according to real employee reviews?

"management is poor" ((in 4 reviews)); "Pay is low" ((in 4 reviews))

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Scratch Cupcakery

Scratch Cupcakery Reviews

3.4

44% would recommend to a friend

(17 total reviews)

Natalie Brown

43% approve of CEO

37% positive business outlook

Ratings by category

3.9

Diversity and inclusion

3.9

Work/Life balance

3.6

Culture and values

2.7

Senior management

2.6

Compensation and benefits

2.3

Career opportunities

Scratch Cupcakery has an employee rating of 3.4 out of 5 stars, based on 17 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Scratch Cupcakery employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

17 reviews

2.0

27 Apr 2026

Great staff and fun atmosphere, but poor management

Front staff

Recommend

CEO approval

Business outlook

Pros

great staff, fun and welcoming

Cons

poor management and poor pay

4.0

27 Jun 2024

Easy job

Decorator

Recommend

CEO approval

Business outlook

Pros

Easy job Fun coworkers Flexible Schedule

Cons

Management is unorganized and out of touch with staff Pay is low

2.0

12 Jun 2024

Roller coaster ride

Baker

Recommend

CEO approval

Business outlook

Pros

It’s a safe space for the gay community. Generally you’ll have pretty good coworkers.

Cons

Hours are largely not guaranteed, even to full time staff. You will suddenly have them cut by management. On the flip side, when it’s busy, you are expected to stay as long as is necessary to produce the cupcakes they demand, sometimes 14 hours per day. There is clear favoritism.

Viewing 1 - 3 of 17 Reviews

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Reviews by job title

Great staff and fun atmosphere, but poor management

Easy job

Roller coaster ride

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