Does SmartHop pay their employees well?

According to anonymously submitted Glassdoor reviews, SmartHop employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at SmartHop. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SmartHop?

36% of SmartHop employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SmartHop 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at SmartHop?

Booking Agent (4) , Carrier Account Manager (2) , Sales Executive (2)

What are the pros of working at SmartHop according to real employee reviews?

"The culture was amazing when the company was doing better, and working from home was also an added +" ((in 5 reviews)); "Good benefits" ((in 5 reviews)); "Unlimited PTO and a lot of challenges" ((in 4 reviews)); "Good work environment" ((in 3 reviews))

What are the cons of working at SmartHop according to real employee reviews?

"two massive layoffs in 4 months (75% of employees has been laid off) Sudden and often changes to job descriptions Offices outside of Miami HQ had little to no benefits" ((in 3 reviews))

What are employees saying about SmartHop redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SmartHop redundancy and their outlook for job security at SmartHop in 2026.

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SmartHop

SmartHop Reviews

3.5

36% would recommend to a friend

(27 total reviews)

36% positive business outlook

Ratings by category

4.3

Compensation and benefits

4.2

Diversity and inclusion

4.0

Work/Life balance

3.8

Culture and values

3.0

Career opportunities

2.9

Senior management

SmartHop has an employee rating of 3.5 out of 5 stars, based on 27 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SmartHop employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

27 reviews

2.0

6 Sept 2023

Do not trust some in upper management

Carrier account manager

Recommend

CEO approval

Business outlook

Pros

Hybrid - remote work. Good enough culture No micromanaging Good offices and location Young and energetic culture

Cons

Lack of transparency Lack of honesty from HR and from CEO Some employees had a preferred treatment Some bosses seemed to be friends with the people they supervised HR definitely was not open to be trusted, specially upper HR

2.0

8 Feb 2023

Lost, misguided, lacking transparency

Account manager

Recommend

CEO approval

Business outlook

Pros

- Great benefit package - Remote work - You can be a trailblazer and highly contribute to process and tools creation - Good culture - Competitive salaries

Cons

- Constant change of the business model, stubborn CEO. - Unimpressive tech that is marketed as something revolutionary - Disorganized - Lack of transparency - Two rounds of massive layoffs in the past 8 months: the current employee headcount is down from 200+ to about 40 - Company growth and employee acquisition were poorly planned and managed - Overall, the company is heavily mismanaged

3.0

23 Jan 2023

Customer centric company but no employee centric company

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Remote work Good health insurance Small company

Cons

Salaries are very low, there are no paths to grow. The company lost good talent frequently, people leave fast. CEO asks to give the extra mile all the time but the company doesn't do it.

Viewing 1 - 3 of 27 Reviews

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