SmartRecruiters Reviews
Updated 21 Mar 2023
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Found 149 of over 159 reviews
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"Smart people, Remote support, Great product" (in 6 reviews)
"SmartRecruiters sets the bar in TA Software" (in 19 reviews)
"No work-life balance, no care about mental health" (in 3 reviews)
"High turnover at all levels including leadership" (in 3 reviews)
- Current Employee, less than 1 year★★★★★
Nice team collaboration
21 Mar 2023 - Technical Support EngineerRecommendCEO ApprovalBusiness OutlookPros
Working at Smartrecruiters is good as it has a good team environment and flexible timing
Cons
So far haven't encountered any cons
- Current Employee★★★★★
Pros
flexibility of getting rostered shifts
Cons
Rostering an unnecessary amount of cheap crew members wasting labour that creates greater issues in terms of productivity.
Continue reading - Current Employee, more than 1 year★★★★★
From exciting vision to depressing layoffs in 6 mos
16 Sep 2022 - Product Manager in London, EnglandRecommendCEO ApprovalBusiness OutlookPros
I joined SmartRecruiters as it was a fast growing exciting start-up with people focused culture. The CEO (Jerome) communicated a vision that I could get behind - help people get hired and help companies find quality hires. The product is quite good - one of best TA Suites on the market. Marketplace partners are plentiful and client value is solid. Benefits are decent - unlimited PTO and many holidays.
Cons
only 9 mos after I joined, this is now a different company. Interim "CEO" (CFO) has finance background and finance focus. New vision is now - go public and show financials. To get financials to look great, company can grow rapidly (which it's doing) and cut costs... which is what's being done now. In last 3 mos, 100 people laid off. That's 20% of the company. You can't cut headcount 20% and pretend to be employee or people focused culture. You also can't cut 20% and see no impact on operations. Products are good.. but bugs take forever to resolve and company became very compartmentalized and bureaucratic.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Opportunity to earn Product competitiveness EMEA culture Earnings/commission plan Work/life flexibility High quality team
Cons
Changing strategy Layoffs / cost-cutting in 2022 (did them earlier than most)
- Former Employee, less than 1 year★★★★★
Pros
-Great people work at this company -Amazing product -Great leadership in place moving forward -I wish I could have been around longer to see the new plan unfold moving forward
Cons
-Current team is paying the debts of past visions and leadership -Harsh opinions are not fair to the current state of the company -Lots of shifts in company direction -Annual planning took too long to unfold this year
Continue readingThank you for sharing your thoughts with us. We take all feedback to heart as we strive to be a people-first employer of choice that embodies our values. As you know, 2022 was a challenging year for many tech companies. We, like many others, had to make tough decisions to ensure that we could continue to provide our customers with the innovative tools they need to achieve Hiring Success. We couldn't agree more that our Smartians are incredible individuals, not just employees. We appreciate your continued support and wish you the best in future endeavors.
- Current Employee★★★★★
Company that talks about values but doesn't act on them
1 Aug 2022 - Implementation ConsultantRecommendCEO ApprovalBusiness OutlookPros
- Nice and helpful colleagues (but not the management) - Good product (but for mid-market, not enterprise) - Remote work (but inadequate onboarding process makes it difficult to integrate the company)
Cons
- Lack of leadership and communication - No respect for work-life balance, they expect you to be connected 24/7 to Slack and reply to messages instantly also in the evenings, if you don't you, you fall behind quickly as everything in this company gets communicated through Slack only, - Cold and cruel management team, who only cares about the profits, so people get burnt out and disengaged very fast and there is a huge turnover, - Lots of talk about the values, working #asone, and being a hiring success company, but in one day a decision is made to lay off 10-15% of the staff and people are expected to leave the same day they found out (no link to their performance or seniority), even though a few days before during town hall the CEO said everything was going great, - Sales are the king, so if you work for any other function you are considered less relevant. Run away from SmartRecruiters as fast as you can and don't belive 5-star reviews, no one I know, who works there would give one.
Continue reading - Current Employee, more than 1 year★★★★★
Amazing product, customer base and culture
5 Oct 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
This is a company where individuals care about your success and want to make an impact in the world. The product is constantly evolving (in a good way). It's great to be a leader in the market and work with people who seriously want to win and have healthy competitive spirit. The company has made some leadership and org changes recently, which a lot of companies are doing today. I appreciate the transparency the leadership team has shown throughout the process and has only strengthened my commitment to the company even more.
Cons
Constant change!! The company is moving fast and could improve with internal training and enablement on the product.
Continue reading - Current Employee★★★★★
Mission-driven, empathetic, and focused on goals
31 Jan 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
Clear goals, great management, two wellness weeks per year, fully remote
Cons
Growing pains around systems and processes
- Former Employee, more than 1 year★★★★★
Pros
supportive culture, gratitude a key
Cons
many moving parts and lots of different priorities
- Current Employee, more than 1 year★★★★★
Shocking what happens here - Lies, bullying, incompetence
14 Dec 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
- Flexibility to work from home or office (if close) or wework - Product generally works and regularly updated with weekly delights - Office closure twice a year - Some nice people still left in the company but sadly ratios are reducing over time
Cons
- Uninspiring interim CEO that does not have what it takes to run the business and does not bring anything to the business other than tracking to financial numbers - Incompetent C-level and sales leadership that either lack the necessary experience, intellect or just don't care enough (especially about employees) to do anything close to a good job - Chasing dreams and telling lies internally (townhalls are really a joke) and externally to customers, is standard practice here - The worst handled lay off process that lacked thinking about employees at all and how to treat them with any care - You should expect inappropriate slack messages, discrimination, disengaged fellow employees who do not respond back, blaming culture, bullying, and no support - Understaffed and wrongly staffed but nothing done to change it, adapt strategy, improve processes, anything that might solve the long standing burnout culture of good people
Continue readingSmartRecruiters Response
Senior Communications Manager
It saddens us to learn of your negative experience from this review. We strive for an environment that fosters transparency and open communication, not just between employees and managers - but also through pulse surveys and with our global People Team. We provide these and many other opportunities for Smartians to give honest feedback in real-time to strengthen our culture and ensure a positive employee experience. Because your review shows that you are a current employee, we highly encourage you to speak up however you feel most comfortable so that our team can address your concerns appropriately. Thank you!
SmartRecruiters Reviews FAQs
SmartRecruiters has an overall rating of 3.3 out of 5, based on over 159 reviews left anonymously by employees. 60% of employees would recommend working at SmartRecruiters to a friend and 50% have a positive outlook for the business. This rating has decreased by -22% over the last 12 months.
60% of SmartRecruiters employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated SmartRecruiters 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.
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SmartRecruiters Response
Senior Communications Manager