SugarAI Reviews

2.9

42% would recommend to a friend

(320 total reviews)
avatar

David Roberts

41% approve of CEO

38% positive business outlook

SugarAI has an employee rating of 2.9 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

320 reviews
5.0
8 Jun 2023

Great people

Recommend
CEO approval
Business outlook

Pros

Just wonderful people to work with and love the platform!

Cons

There are few but it’s more confidential But SugarCRM leadership have more control over it.

2.0
4 Oct 2016

Not what I'd hoped

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good size company, not so big that you get lost in the shuffle, not so small that everything is held together with chewing gum. The variety of snacks come in handy if you have sufficient willpower. Work-life balance is pretty good for most positions. Although like anywhere we have the occasional bad egg, most folks are nice. Interviews are easy, as are reviews.

Cons

The company has not taken off like it should have. Competition, bad management decisions, and executive churn all contribute. Generally speaking, it’s not an environment that supports and values employees. The physical work space, usually just a table in a bullpen, is a great example. People figure this out pretty quickly, and the ones with options seem to move on. Employee turnover is high, and the upper managers that haven’t figured out the value in retaining good people are killing the company. Many of us share info with each other. Some departments do a pretty good job of backing their people (Support, Dev), some are the opposite (G&A, Sales). The negative impact the CFO had on the people under him has been astonishing to those of us watching, though somehow he continues with impunity.

avatar
SugarAI Response
9y
Thank you for your feedback, as your input is valuable to us. Your feedback will be shared with management. Sugar is in a pivotal time in our company's evolution, and with this comes necessary change in order to propel forward. Addressing your feedback on the work space, we are excited to open up the additional, modern office space in Cupertino this month. We realize people work best in various environments which is why we provide options - open space as well as quiet rooms. Our people are our success, and we will continue to listen and strive for positive change.
1.0
8 Apr 2016

Passive Aggressive - Messy Org Structure - High Turnover

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. Free snacks 2. Quarterly Outings

Cons

Managers are very passive aggressive. They can smile and act friendly in front of you but talk badly behind your back. I witnessed myself this manager using unnecessary words to describe people in different department. I wouldn't be surprised if he did the same thing to his own department. Lots of bad vibes all around. People are not open and are always cautious with each other. Definitely not the environment you want to work in. In addition, the organization structure is very messy due to high turn overs. There's always new managers, new employees and it seems that this is the norm for this company. Its hard to find someone who has a good understanding of the business. And if you do, that person is very egoistic and will tune you out if you are not liked.

Viewing 1 - 3 of 320 Reviews

Glassdoor has 339 SugarAI reviews submitted anonymously by SugarAI employees. Read employee reviews and ratings on Glassdoor to decide if SugarAI is right for you.