Does SupportNinja pay their employees well?

According to anonymously submitted Glassdoor reviews, SupportNinja employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at SupportNinja. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at SupportNinja?

64% of SupportNinja employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SupportNinja 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at SupportNinja?

Customer Service Representative (58) , Customer Service Representative (CSR) (25) , Team Manager (15) , Technical Support (11) , Data Processing Analyst (8) , Customer Support Representative (6) , Technical Support Representative (6) , Data Entry (5) , Operations Manager (5) , Data Entry Specialist (4) , Data Processing Specialist (4) , TSR Support (4) , Team Leader (4) , Technical Support Engineer (4) , Account Executive (3)

What are the pros of working at SupportNinja according to real employee reviews?

"Permanent Work From Home because of the client" ((in 26 reviews)); "Great benefits" ((in 23 reviews)); "The culture is great." ((in 22 reviews)); "People are friendly and very accommodating especially when it comes to management." ((in 17 reviews)); "Better yet, the core values are actually taken to heart by everyone that works here!" ((in 16 reviews))

What are the cons of working at SupportNinja according to real employee reviews?

"low salary compared to other companies" ((in 15 reviews)); "Pay is low, politics as always, very few benifits." ((in 7 reviews)); "unorganized, confusing, training is disjointed." ((in 6 reviews)); "There is no career growth" ((in 5 reviews)); "This is the first time that I stayyed for so long that there where no salary increase for 3 years!" ((in 4 reviews))

What are employees saying about SupportNinja redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SupportNinja redundancy and their outlook for job security at SupportNinja in 2026.

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SupportNinja

SupportNinja Reviews

3.5

64% would recommend to a friend

(361 total reviews)

Craig Crisler

80% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (361 reviews)

SupportNinja has an employee rating of 3.5 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SupportNinja employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

361 reviews

4.0

18 Jun 2026

Good work-from-home setup but lacks communication

Technical support

Recommend

CEO approval

Business outlook

Pros

All goods when you are wfh setup

Cons

You don't have any communication with the events, wfh feel lonely

4.0

24 May 2026

Easy accounts and kind management, but low pay

Technical support

Recommend

CEO approval

Business outlook

Pros

Easy accounts Kind TLs and management WFH

Cons

Maliit sahod lol Sana lakihan naman nila offers soon

5.0

12 May 2026

Human-centric company with fair practices from day one

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The company is really human-centric; what they say, they mean it.

Cons

None, actually. Everything is fair since day 1.

Viewing 1 - 3 of 361 Reviews

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Jobs at SupportNinja

Data Processor (Project-Based)

Team Leader | ONSITE (Quezon City)

Quezon City

View job

Accounts Payable Supervisor

Remote

View job

Director, Service Delivery

Angeles

View job