TLC Solutions Reviews

3.2

49% would recommend to a friend

(29 total reviews)

53% positive business outlook

TLC Solutions has an employee rating of 3.2 out of 5 stars, based on 29 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TLC Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

29 reviews
5.0
26 Jul 2025

Good Company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good Company to work for.

Cons

Don't really have anything to comment on.

1.0
20 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Pool table, beers on Friday's, that's about it.

Cons

This has to be one of the most incompetent MSP's that I have worked for. Where should I start? Higher level elite technicians who are stuck in their ways, not open to changing methods that may improve customer experience. Then you have upper level management virtual signaling growth while customers dump them for other MSP companies who offer better services for lower prices. Too much pushing of cloud based services when those services are never running as they should (365 CoPilot). The only contracts that they are able to sign on are First Nations, but they change MSP's as fast I change my underwear. Upper level brass has very high Liberal mentality. They never hire on merit and take in anyone who has just graduated high school to those who worked a returns desk at Best Buy. They do not have properly trained professionals doing the work. You have one guy who doesn't take the time to tuck in his shirt when at the office. Politics wise: Service and Professional Services never see eye-to-eye on day-to-day operations. Professional Services tries to complete projects only to have Service techs go in and make changes behind their back, ignoring change management policies in order to retrieve someone's data off an old file server while a migration is in progress. Complete lack of communication between teams is an ongoing issue in this dumpster fire.

avatar
TLC Solutions Response
1y
Thank you for taking the time to share your perspective. While we recognize that everyone’s experience is personal and we can’t control how every individual feels, we do want to provide some context. Firstly, the role you’re referring to hasn’t been active at this location for nearly a year and a half, so while we respect your opinion, it’s important to clarify that your comments don’t reflect the current team or culture. In fact, we’re extremely proud of the team we have in place today. We've even had several former team members return after pursuing other opportunities—because the culture, camaraderie, and support here are truly exceptional. Our hiring process is focused on finding the best add to our team—not just the best “fit.” We intentionally seek individuals with diverse skills, experiences, and passions, because we believe that’s what makes a team stronger. We also remain committed to creating an inclusive environment where every team member can thrive. Regarding the quality of work, we are proud of the feedback we receive from our clients, and our high customer satisfaction ratings reflect a different narrative than the one shared here. We continuously adapt and improve based on both internal collaboration and client needs, and we stand by the integrity and dedication of our team. We understand that this may not have been the right environment for you, and we wish you all the best in your future endeavors.
1.0
17 Apr 2025
Recommend
CEO approval
Business outlook

Pros

will not guide you to growth

Cons

promise you bonuses but make excuses not to deliver

avatar
TLC Solutions Response
1y
Thank you for taking the time to leave your feedback. While we understand that each person’s experience is unique, we’d like to provide some context and share the progress that has taken place since your time with us. The role you referenced hasn’t been active at that location for over two years now. At that time, we recognized there was a significant area of opportunity for that team’s development and growth. Since then, we’ve made some major changes, including hiring a Director of Software & Automation, to bring stronger leadership, support, consistency and vision to that group. We appreciate your contribution during your time with us and wish you all the best in your future endeavors.
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Glassdoor has 30 TLC Solutions reviews submitted anonymously by TLC Solutions employees. Read employee reviews and ratings on Glassdoor to decide if TLC Solutions is right for you.