Focused on improving customer experience
Pros
Mentorship programme. Flexible working hours arrangement. Positive vibe and inclusive work environment in the Singapore office. Singapore office centrally located. Medical coverage. Possible to master the core aspects of Telstra Global's business (Service Activation, Service Assurance, Service Billing) within 3 years. Ability to voice concerns and be heard so long as the concerns are based on actual facts - no need to be a manager for this. Five core corporate values easy to remember and to apply everyday. A great "Leadership At Telstra" framework. A long term strategy and means to achieve it.
Cons
Tendency to work in silos. Need to shed a few more layers of bureaucracy so that employees can be empowered a bit more compared to today. Need to keep an eye out for system integrators always eager to milk more out of the Telstra cow. Organisational changes and mergers happening every year that may be too much for some (but hey: change is here to stay...).