Viewpoint reviews about "coworker"

*Departments are somewhat Siloed (Although I feel this aspect of the company is improving) * Work can be stressful at times. *Product decisions are frequently rushed to the detriment of the customer.

Working with staff or teams outside of the tech department is hit and miss. There are too many people who think it is a visionary question to ask "but we can we do?" when faced with a technical reality. There are a few customers that are, to put it mildly, difficult to work with. The lack of transparency between customer service, sales, and tech teams creates significant hurdles for "line" employees and creates a very negative environment that causes burn out. "The customer is always right" isn't a useful model for a SaaS or PaaS business, and leads to a lot of scenarios where system admin staff are getting pinched between development and support needs. The difficulty of work between sales / customer service / tech once again creates a problem here when technical teams are left to backpedal with angry customers. The lack of support for burnout/stress outside of immediate management is overwhelming, and coupled with strict "blackout" windows for PTO creates work environments that do not line up with the pay. The HR department is unable to provide written policies for critical questions (PTO usage for emergencies, WFH policy, RTO question, medical concerns, ADA compliance, etc), which creates even more stress on top of the blackout window PTO policy for staff. This may be due to the ongoing integration with Trimble, but for an employee it creates a very unstable work environment. Across the company, like many corporations, everyone wants to loop in managers to every conversation and creates headaches to CYA because a lack of 'ownership' permeates everything

Large amount of ongoing turnover in the management layer.

fast growing company, lots of internal change

No clear product strategy. Want to increase adoption but not invest in the products that will take them into the future. No process or documentation. Managers tell you they support you, but they don't. Everyone seems mad all the time. Probably because management sets unrealistic expectations and everyone is overstretched on a regular basis -- forget about actual emergencies. Pay is decent until you realize how heavy the workload is and you are asked to do at least two jobs most of the time. Quantity over quality mindset. The most meetings I've ever had in my life. Do yourself a favor and do not work here.

High turnover, slow bureaucracy, outdated systems, skeleton crew, and low pay

I agree with the "was great" review. I was brought on ~3 years ago with promises of unlimited opportunities for advancement and fast growth. The atmosphere was busy, vibrant, and optimistic. The company seemed to live up to those claims for the first year or so, but all of that is gone - hiring is all but frozen as workloads continue to rise, and raises are minimal to nonexistent for non-executives. The atmosphere is stagnant, frustrated, and a little bit fearful. What I'm seeing now are nearsighted cost-cutting measures implemented by a venture capital firm that appears to be either preparing to sell the company or go public - profitability in the short term is the goal above all else. Compensation is low for the market. We are bleeding talent away to other companies. I have seen dozens of great people leave this year. The few new hires are not of the same caliber - "you get what you pay for" is becoming very apparent. There has also been a lot of turnover in senior management. This year I have seen the CEO, President, and CFO leave to be replaced by an unknown, external appointee. Every communication around this is filled with empty corporate speak and vague, uninformative statements. The previous CEO and President weren't without their flaws, but they were gifted communicators and worked hard to establish a strong, positive culture. I have not seen any of this aptitude in the new management.

There really didn't seem to be any upward mobility which is part of why I left. The salary was also lackluster and the "commission" i got was awful.

Management doesn't know how to manage. They consistently make changes that make the work environment worse with no rhyme or reason.