The pay is far below market average and work load is unevenly distributed to the very few hard workers, while there are others that do practically nothing. Speaking of pay, most employees on the operations side have been warned not discuss pay, in such a way that it felt like there'd be retaliation if you were to discuss it... which feels super sleazy. Management makes every decision based on their profits.. to the point that employees are put in tense situations to try and make the company money. Overall, it's the most toxic company I've ever worked for and I would highly recommend staying far away. I see and hear lots of remarks about customers that are ready to leave because of how bad this company is, and I don't blame them.