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American Express

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American Express

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American Express FAQ

Have questions about working at American Express? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at American Express.

All answers shown come directly from American Express Reviews and are not edited or altered.

64 English questions out of 64

15 June 2022

Does American Express offer relocation assistance?

Pros

Great employee development and general staff care. Car allowance and cash bonus provided annually. Excellent benefits package Inc. private health, dental and more than double match on pension

Cons

None that are worth noting here

Excellent benefits package Inc. private health, dental and more than double match on pension

15 June 2022

See 17 more answers

4 April 2022

Does American Express offer massages?

Pros

Good pay, good benefits, free clinics.

Cons

This is a high turnover rate job. They will sweet talk about this company during your interview & training, & they gonna make you feel like you "found the ideal job and you're so lucky you landed here." But honey, they repeat this every month to every different batch of newbies coz mark my word, people leave after 3 months. At some point, Customers' screaming, yelling, cursing, and crying is not an issue for you anymore coz there's something more stressful coming your way...the metrics. The leaders are going to ask you why the calls are too long, why didn't you extend your "SALES", why did the customer call back (even though they called back coz of different reasons). Even if you feel sick and needed to take some off days to heal up, they will make you sign a paper saying you promise to take care of your health and not get sick again. They micromanage you to the point that you can't even pee. If you missed your break time coz some calls are too long or uncontrollable, you CAN'T replace the break time you lost, and also get a backlash about not taking the break on time. They question you for 1 bad review from a customer instead of acknowledging you for the other 10 Excellent customer reviews you had. (just an example). They will do anything to bring the mood down really.

Advice to Management

I have never ever hated a job before coz of the management. With Amex, the mngmnt will talk to you and make you resign from the job on your own instead of trying to find solutions for you (gaslighting too). Coz that way, it's easier for them to close a chapter on you instead of filling some paperwork to make you stay. Some of the other reviews are right, they treat us like numbers.

Good pay, good benefits, free clinics.

4 April 2022

See 2 more answers

2 July 2021

Does American Express offer dental insurance?

Pros

Good benefits dental and health insurance

Cons

Switched into a desperate sales company

Advice to Management

Run

Good benefits dental and health insurance

2 July 2021

See 8 more answers

24 March 2020

Does American Express offer parental leave?

Pros

Company really takes care of you - competitive parental leave, work from home on Fridays, flexible and understanding leadership, 401k, partial tuition reimbursement, regular promotion schedule, work culture is encouraging

Cons

Medical insurance has high deductible, dated technology

Advice to Management

Improve leadership transparency, improve medical plan, improve data warehouses/technology/software

competitive parental leave, work from home on Fridays, flexible and understanding leadership, 401k, partial tuition reimbursement, regular promotion schedule, work culture is encouraging

24 March 2020

See 97 more answers

15 June 2022

Does American Express have a pension plan?

Pros

Great employee development and general staff care. Car allowance and cash bonus provided annually. Excellent benefits package Inc. private health, dental and more than double match on pension

Cons

None that are worth noting here

Excellent benefits package Inc. private health, dental and more than double match on pension

15 June 2022

See 8 more answers
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64 English questions out of 64

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American Express Careers

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Join #TeamAmex and let’s lead the way together. Our colleagues are constantly redefining what’s possible — and we’re proud to back each...More

  • Work Flexibility
  • Leadership & Learning
  • Backing Communities
  • Student Opportunities
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

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Company Updates

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American Express

1 days ago

Company News
American Express has been certified a Great Place to Work in Singapore! We believe in backing our colleagues and fostering an inclusive environment so that they can thrive personally and professionally. To #TeamAmex Singapore, we’re proud of each one of you for making American Express an amazing workplace!
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American Express

84 days ago

Company News
Our #TeamAmex colleagues are constantly redefining what’s possible – and because of them, we ranked #8 on the 2022 list of 100 Best Companies to Work For by Great Place to Work US and Fortune Magazine. We’re proud to have their backs and continue to make investments in the colleague experience – fostering an inclusive environment where colleagues can grow and develop in ways that are unique and meaningful to them and have the support and flexibility they need to be and deliver their best, both professionally and personally. “Our colleagues put their heart into backing our customers and the communities where we live and work,” said Monique Herena, our Chief Colleague Experience Officer. “As a company, we put the same heart into backing our colleagues—placing them at the center of everything we do, focusing on the whole person, their well-being, and fostering a strong sense of belonging. From hiring and onboarding to growing their careers and everything in between, we are committed to making the moments that matter great for them.”
Shared image - American Express Ranked 8th on Fortune Magazine and Great Place to Work's® List of 100 Best Companies to Work For in 2022
American Express Ranked 8th on Fortune Magazine and Great Place to Work's® List of 100 Best Companies to Work For in 2022
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