Booking.com FAQ

Have questions about working at Booking.com? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Booking.com.

All answers shown come directly from Booking.com Reviews and are not edited or altered.

64 English questions out of 64

June 9, 2020

Does Booking.com offer massages?

Pros

Management is fantastic and always have your back, they help you to be fully autonomous and also celebrate wins in a regular basis Training is good there is more than just a induction training team and there is a extensive course catalogue available for use. Benefits are pretty good in regards to the site itself with free breakfasts, great pension plan and also free coffee Technology is good and they are always improving we’re possible Culture Is the best bit we are a huge family

Cons

Salary could be a little better but I am not one to complain at the moment as we are going through the COVID crisis but for the future I wish for this to be looked at as city centre living can be expensive

Advice to Management

Keep up the great work

Benefits are pretty good in regards to the site itself with free breakfasts, great pension plan and also free coffee

June 9, 2020

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November 10, 2020

Does Booking.com offer relocation assistance?

Pros

company has a great benefits package

Cons

business really suffered due to Covid 19

company has a great benefits package

November 10, 2020

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March 29, 2021

Does Booking.com offer dental insurance?

Pros

Booking.com has great benefits, good PTO policy, health insurance easy to find coverage to and quarterly bonus earned according to performance

Cons

Mentally difficult, busy phone all day long, frustrated clients yelling at you.

Booking.com has great benefits, good PTO policy, health insurance easy to find coverage to and quarterly bonus earned according to performance

March 29, 2021

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June 9, 2020

Does Booking.com have a pension plan?

Pros

Management is fantastic and always have your back, they help you to be fully autonomous and also celebrate wins in a regular basis Training is good there is more than just a induction training team and there is a extensive course catalogue available for use. Benefits are pretty good in regards to the site itself with free breakfasts, great pension plan and also free coffee Technology is good and they are always improving we’re possible Culture Is the best bit we are a huge family

Cons

Salary could be a little better but I am not one to complain at the moment as we are going through the COVID crisis but for the future I wish for this to be looked at as city centre living can be expensive

Advice to Management

Keep up the great work

Benefits are pretty good in regards to the site itself with free breakfasts, great pension plan and also free coffee

June 9, 2020

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September 30, 2021

Does Booking.com offer parental leave?

Pros

Free lunch Supportive teammates Genius Booking rewards

Cons

Unfair practise towards call center agents, with the job is so mentally draining and extremely low paid, management showed no support whatsoever. Too little break time, even hardly enough to satisfy your bio needs Agents would be deprived of their quarterly bonus if they took 3 days or more of the medical leave. Difficult to take leave for the agents supporting "rare languages" as the leave allotment is always unavailable. In my case, not supportive team lead with bad attitude who would call out the agents on the TL negative appraisal feedback (thanks God, the feedbacks were anonymous). Very hard to get promotion. All this was back in 2015, hopefully it's improving.

Advice to Management

Please implement disciplinary actions on the TL's abusing their Lead position and take agents feedbacks seriously

Agents would be deprived of their quarterly bonus if they took 3 days or more of the medical leave.

September 30, 2021

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64 English questions out of 64

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