Booking.com FAQ

All answers shown come directly from Booking.com Reviews and are not edited or altered.

45 English questions out of 45

July 4, 2018

Does Booking.com offer relocation assistance?

Pros

The company provides a decent relocation package. Serves good lunches Good hardware provided.

Cons

When you relocate the hell begins. You start working in the company with many arrogant people. Couple of trainings are provided and that's all. The favoritism is the key in the relationships. So most of managers are close friends. Most of management is incompetent. A lot of senior developer who don't code at all but poke other people offending people or coasting. Very very bad atmosphere at the office. Very noisy and uncomfortable. The rules against employees. I was surprised how they treat people. The receptionist can say "you're stupid" just for asking questions. I see a lot of burnt out people with mental issues so it becomes an issue to work there. I advice you not to speak with manager because of retaliation. They listen to you and use everything you've said against you. Be aware.

Advice to Management

start doing the real job. Your style of retaliation and treating people would crash the company in coming years

The company provides a decent relocation package.

July 4, 2018

See 9 more answers

March 24, 2019

Does Booking.com offer massages?

Pros

Onsite gym Free coffee and tea Free fruit Free massage chair LGBTQ friendly Market place cafe (with discounts on healthy food) Nice break room area Desk moves up and down (so you can stand) You get a locker to store personal belongings

Cons

Open 24/7 GR office closes at 2:30AM Sharing desks (gross) No Monday-Friday shifts You will work a Saturday or Sunday No assigned seating (you have to locate a desk) When you move to new desk it can take up to 10 minutes to get logged in, so you should be at work much earlier than scheduled. 30 minute lunches No cubicles (loud neighbors on the phones, hard to hear) Because of no desk, you don’t have basic things on hand, you’re living out of a bag or backpack. You have to pack up your desk after every shift because you may not sit there the next day. You have to work 6 months on your shift before bidding on another. (You’re stuck)

Advice to Management

It’s not a bad place. A good first job for younger people. The scheduling is hard, it’s like factory hours, giving up your entire day is rough. Therefore I don’t think it’s idea for people with families (unless you’re trying to get away from your family) Mid-day shifts would be great, like 11-7. The environment is nice but a bit boring. Training was too short, information overload and it felt rushed, a lot of things could have been covered better. I didn’t feel prepared to take calls. Not enough hands on training before taking calls. There are a lot of cultures you are dealing with and they have different ways of communicating and we didn’t learn this in training, that’s very important.

Free massage chair

March 24, 2019

See 3 more answers

June 9, 2020

Does Booking.com have a pension plan?

Pros

Management is fantastic and always have your back, they help you to be fully autonomous and also celebrate wins in a regular basis Training is good there is more than just a induction training team and there is a extensive course catalogue available for use. Benefits are pretty good in regards to the site itself with free breakfasts, great pension plan and also free coffee Technology is good and they are always improving we’re possible Culture Is the best bit we are a huge family

Cons

Salary could be a little better but I am not one to complain at the moment as we are going through the COVID crisis but for the future I wish for this to be looked at as city centre living can be expensive

Advice to Management

Keep up the great work

Benefits are pretty good in regards to the site itself with free breakfasts, great pension plan and also free coffee

June 9, 2020

See 5 more answers

July 11, 2018

Does Booking.com offer employee discounts?

Pros

- Free lunch, - Employee discount of 25%, - Loan for travel, - Gym discount, - Hot drinks stations, free teas and coffees, - Annual summer party, - Freaky Fridays (Basically going to a large pub and having non-stop drinks for a couple of drinks)

Cons

- Favouritism , they basically love Italians, if you are Italian and smile a lot, you got a potential to get a promotion, - Low Basic salary in compare to Tripadvisor (in Tripadvisor the basic salary is 25 k), - Very hard to hit KPIs, so some agents cheat to get the KPIs and then you will be compared with the cheaters, obviously you end up also cheating in order to keep up with the others, otherwise you may face disciplinary, as you cannot afford to fail the targets in 2 months in a row!!! - There is no peak season, everyday is very busy, unless you got hired for 'small' languages, then your line is protected and your life is easier, but you get the same salary as us, how fair is that? - You are allowed to be late JUST twice within 12 months, by the 3. time, you will be send to the disciplinary (but teamleaders can arrive late more than 2 times, nothing is happening to them) - You cannot develop any career in this office. You can work as an agent for 2-3 years and nothing will be happening with your career. - I have this feeling, the only time you may get a promotion is: 1) Either you are Italian and smile a lot , joke a lot. 2) Or sleep with a manager or team leader (you can hear stories people are having sex after freaky Fridays) 3) Or you are very charming, sweet talk to anyone and everybody and get on very well with the team leaders as well as CSM. For example let's say you got 2 candidates to become a team leader: Person 01: A hard-working agent, manages all of the KPIs, was never sick and comes always on time to work and dedicated, but therefore he doesn't go to freak Fridays, doesn't chit-chat, just a traditional hard-working person. Person 02: An average agent, average KPIs, a few days of sickness during the last 12 months, but therefore very charming, very good with the ladies as well as generally speaking he is the best made of majority of the team leaders and GSM is also approving him. Who is going to get the promotion? Of course Person 02. Is that fair? In London office, this is the bitter reality. Sad, really sad.

Advice to Management

Sack team leaders as well as managers, who practise favouritism as well as get some intensive training, how to not to be corrupt and stop favouritism.

- Employee discount of 25%,

July 11, 2018

See 13 more answers

September 6, 2020

What is health insurance like at Booking.com?

Pros

quarterly bonuses, employee benefits are pretty good, great health insurance and 401K

Cons

Favoritism, constant stress, very strict with company KPIs, micro management

Advice to Management

Management should promote people based on education and previous experience, instead of their friends.

quarterly bonuses, employee benefits are pretty good, great health insurance and 401K

September 6, 2020

See 15 more answers
  • 1
  • 2
  • 3
  • 4
  • 5

45 English questions out of 45