Zendesk FAQ

Have questions about working at Zendesk? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Zendesk.

All answers shown come directly from Zendesk Reviews and are not edited or altered.

51 English questions out of 51

March 8, 2020

Does Zendesk offer massages?

Pros

- nice office - free unhealthy snacks, if that's your thing - free beer on tap - free food, but it's not great. No hot food. - $1500 development budget which you can spend on conferences, courses, books, etc. - RSUs & ESPP - some people are nice, like in every company - generous parental leave (both maternity and paternity) - phone allowance

Cons

- Managers: incompetent, unfair, biased, self-serving, lacking in people skills, playing favourites. Some of these managers were lucky to be in the right place at the right time when the company was growing fast, and got promoted to their level of incompetence. And they keep getting promoted, even though their reports are leaving! - 360 reviews are a joke, no one seems to care about the feedback you provide. - Promotion criteria are unclear. It really comes down to whether your manager likes you or not. - Salaries are not that great. - Very stingy with WFH. - No exit interview. They just give you a short form to complete. I guess nobody really wants to know why you’re leaving.

Advice to Management

Talk to people, rather than relying on the info you get through the management chain. And then do something about the feedback, and inform people about what you’re doing.

free beer on tap

March 8, 2020

See 4 more answers

September 10, 2021

Does Zendesk offer relocation assistance?

Pros

Zendesk makes sure that their employees feel that they are secured and valued. Diversity & Inclusion is one of the core values in the company and well practiced.The company is people first, and they love to brag about all of their employees. Zendesk provides a competitive salary and benefits package and also a lot of learning opportunities.

Cons

None as of this moment

Zendesk provides a competitive salary and benefits package and also a lot of learning opportunities.

September 10, 2021

See answer

May 14, 2019

Does Zendesk offer dental insurance?

Pros

- Health and dental insurance. - Free lunch and snacks - Great work environment - Working from home allowed - Friendly and helpful colleagues - Full payed Parental leave - Payed Development fund - 1500 USD per year - 25 days PTO per year - Stocks plan - Phone allowance - Good opportunities to grow

Cons

- Growing pressure on the support team. - Base salary below average in the area.

Advice to Management

Support team is feeling as an expense to the company not as a department as contributes to the overall business.

Health and dental insurance.

May 14, 2019

See 3 more answers

July 30, 2020

Does Zendesk offer parental leave?

Pros

- Office is really good, well located - Lunch and breakfast - 1500 euros development budget - RSUs & ESPP - generous parental leave (both maternity and paternity) - phone allowance - There are nice people there

Cons

Management there is a joke, they will only do something that will provide then visibility which translates to They have they own agenda (don't expect to count with then) - If you are not part of the circle of friends do not expect to be promoted, also do not try to do change anything if you want to avoid headaches (not sure if this applies to the whole company). - Salaries are not that great if you compare with other companies in Dublin. - Mobile isn't good - The career path is unclear and the expectations are super high.

Advice to Management

Give autonomy to people do their jobs, there's no point in being hired to be just following orders.

generous parental leave (both maternity and paternity)

July 30, 2020

See 5 more answers

June 14, 2021

Does Zendesk have a pension plan?

Pros

good benefits: VHI, Pension, Phone allowance, broadband allowance while working from home

Cons

Zendesk culture is no more in IT, GSD becoming micro managed and all about ticket stats.

good benefits: VHI, Pension, Phone allowance, broadband allowance while working from home

June 14, 2021

See answer
  • 1
  • 2
  • 3
  • 4
  • 5

51 English questions out of 51

Popular Careers with Zendesk Job Seekers

JobsSalariesInterviews