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      AT&T

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      Customer Service Representative Interview

      28 Mar 2012
      Anonymous interview candidate
      Cerritos, CA
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at AT&T (Cerritos, CA) in Jan 2012

      Interview

      After passing there online assessment tests I received a phone interview within 3 hours. I was then told I will be sched. for an interview with the recruiting human resource manager for that following Monday and to dress professional. Monday came and I went to the ATT corp offices 15 minutes early. MAKE SURE TO WEAR A SUIT AND TIE!!! This is a very professional building so you need to dress for it… I was taken up to the top floor and sat in a very nice conference room with the HR Mgr. We talked for about an hour and I asked if he is looking to take me to the next level since I was getting all the right body language from him. He said he is very impressed and will contact me next week to meet with the Store Manager. If the store manager gives the thumbs up, then it’s a go. One week passed with no call. I went to the store and introduced myself to the manager who said they had no clue about me or the position I was trying to get. Tried to call the HR Mgr and got vmail. One week later I checked the ATT site and found I was rejected for the position and it is now closed. Called some old contacts in the wireless industry I worked with in another state and found out this is the norm for ATT. They only hire young and dumb and won’t be upfront with you if they are not going to hire you. My advice… Go to the store you are looking to hire before your interview and make sure the position is still available AND introduce yourself to the store manager letting them know you are going in for the interview.

      Interview questions [2]

      Question 1

      Why are you looking to work in a low paying/starting position since you have a high level of experience in this industry?
      1 Answer

      Question 2

      What is your greatest weakness?
      1 Answer

      Other Customer Service Representative interview reviews for AT&T

      Customer Service Representative Interview

      30 May 2026
      Anonymous employee
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I interviewed at AT&T

      Interview

      You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.

      Interview questions [1]

      Question 1

      How would you handle a customer complaint?
      Answer question

      Customer Service Representative Interview

      19 May 2026
      Anonymous employee
      Birmingham, AL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at AT&T (Birmingham, AL)

      Interview

      Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.

      Interview questions [1]

      Question 1

      How would you handle a difficult customer?
      Answer question

      Account Manager Interview

      2 Feb 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at AT&T

      Interview

      it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations

      Interview questions [1]

      Question 1

      my background, my current salary, my experience
      Answer question

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