I applied online. The process took 5 days. I interviewed at AT&T (Austin, TX) in Sept 2008
Interview
I worked for At&t previously and was familiar with their behavior style interviewing where they ask a question about a specific scenario. It is good to think of specific incidents prior to interviewing that are relevant to the position. For example, if you are interviewing for tech support you would want think of a scenario that you were able to troubleshoot a difficult situation for a customer and explain the outcome. If you are applying for a sales position it would be good to think of a specific time when you exceeded a sales goal and explain how you did it and the result.
Interview questions [1]
Question 1
Name a time when you were able to provide exceptional customer service and what was the result?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.
