I applied online. I interviewed at AT&T (San Jose, CA) in Sept 2021
Interview
Interview process was easy. Basic interview questions honestly you could make up some of the answers on the spot. They ask you about times you have had in past jobs where you have provided great customer service etc.
Interview questions [1]
Question 1
When was a time when you or a co worker had a rude customer and how did you deal with them?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.