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      AT&T

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      Customer Service Representative Interview

      27 Aug 2015
      Anonymous interview candidate
      Little Rock, AR
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at AT&T (Little Rock, AR) in Aug 2015

      Interview

      I applied 8/19/15 for the CSR position online. I took an assessment right after filling out the application. I was contacted by a recruiter by email and phone a few days later. She scheduled me for a face to face interview on 8/27/15 with a hiring manager . I dressed for success and arrived early. My interview was 20 minutes passed scheduled at 9am. I had to sit in the lobby because she was with another candidate. The hiring manger there showed lack of interest not to care about my employment history. I have over 7 years of experience.The job qualifications were to be least 18 years of age, 6 months experience operating a computer in Windows based environment, Availability to work a flexible schedule which includes all hours of call center operation and I received a email notice per their website that their considering more qualified candidates at this time. Oct. 5th and Oct.19th were the expected training dates. I was told that there open to close hours I should be flexible that this is not the type of job I will be able to go to school or do other things between 6am-9pm. I was lucky to find a another job right after my interview that provided better benefits/pay. Don't depend on 1 job when applying here have different opportunities available. She told me about her working in the penitentiary things that was not relevant to me nor the interview. I will not reapply to this company.

      Interview questions [1]

      Question 1

      First question she asked: So tell me about yourself? Since you have a job will this cause conflict with your schedule? How can you better yourself? Why do you want to work for AT&T? Are there any questions for me? Name what are some of the strengths and weaknesses you have?
      Answer question
      11

      Other Customer Service Representative interview reviews for AT&T

      Customer Service Representative Interview

      30 May 2026
      Anonymous employee
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I interviewed at AT&T

      Interview

      You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.

      Interview questions [1]

      Question 1

      How would you handle a customer complaint?
      Answer question

      Customer Service Representative Interview

      19 May 2026
      Anonymous employee
      Birmingham, AL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at AT&T (Birmingham, AL)

      Interview

      Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.

      Interview questions [1]

      Question 1

      How would you handle a difficult customer?
      Answer question

      Account Manager Interview

      2 Feb 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at AT&T

      Interview

      it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations

      Interview questions [1]

      Question 1

      my background, my current salary, my experience
      Answer question

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