I applied online. The process took 3 days. I interviewed at Airbnb (Dublin, Dublin)
Interview
Application:difficult to get through the process due to technical issues with their application page resulting in an application rejection, itself followed by an approval.
After communicating with a human being via email, the interview process was very smooth and fast.
Beyond the initial video interview, the group interview lasted 3 hours including 3 x 1-on-1 interviews where the same questions were asked again and again. The applicants were constantly reminded that the content of the questions didn't really have anything to do with the role we were applying for. That was indeed true and it made me wonder what role I would actually end up doing.
Interview questions [1]
Question 1
90% of the questions were out of context except for the role play scenario
I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall.
1. Screening Interview with HR
They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario.
2. Interview with the Hiring Manager
After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios.
3. Final Interview
The final round mainly focused on core values, culture fit, and my passion for the role.
I applied online. The process took 6 weeks. I interviewed at Airbnb (Singapore) in Jan 2019
Interview
It was a pretty straightforward and fun experience.
1. Video interview (recording)
2. Photo interview
3. Hiring meetup (similar to an assessment centre)
4. Core value interview
I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).
Interview questions [1]
Question 1
Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
I applied online. The process took 5 days. I interviewed at Airbnb (San Francisco, CA) in Jan 2019
Interview
Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.
