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      Alight Solutions

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      Customer Service Interview

      28 Nov 2025
      Anonymous interview candidate
      Kraków
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Alight Solutions (Kraków) in Oct 2024

      Interview

      The process itself was not overly complicated: first call with a recruiter -> language evaluation -> interview (+ task during the interview). The interview lasted for an hour but at some point the main focus of the interview was my ability to give and receive feedback. I was asked many times about how I handled it in the past even though I never worked in a company like this ever before. This was also the reason why I was rejected as candidate which still remains slightly unclear to me

      Interview questions [1]

      Question 1

      How I handled feedback in the past (giving/receiving)? What would I do if I were given not constructive feedback?
      Answer question

      Other Customer Service interview reviews for Alight Solutions

      Customer Service Interview

      25 Oct 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Alight Solutions

      Interview

      Simple questions about what you would do in certain situations or have done in past situations. There were 6 or 7 interview questions. You are given the chance to rerecord responses along the way.

      Interview questions [1]

      Question 1

      How have you assisted a customer in a difficult situation
      Answer question

      Customer Service Interview

      16 Aug 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Alight Solutions in Sept 2017

      Interview

      You saw a presentation, then answered about 8 behavioral questions. Typical describe when you made a mistake or had to be flexible. You would need to have questions ready to ask them

      Interview questions [1]

      Question 1

      Can you handle stress
      Answer question

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