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      IT Support Engineer Interview

      6 Feb 2018
      Anonymous interview candidate
      Bethpage, NY
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Amazon (Bethpage, NY) in Jan 2018

      Interview

      I was contacted within 2 days after submitting my application on the website. I was asked a few questions over email regarding my experience with Cisco, Linux and Windows Administration. Within a few days I was given a link to do an online interview with HireVue. I had to record my responses to the questions, and you only get one take, you cant re-record. You have 30 seconds to prepare your answer. Trust me, that is NOT enough time to google the answer if you don't know it or cant remember. I was more nervous doing this than an in person interview. I read a few tips online and one said to tape a post-it above my webcam with a smiley face to help you focus on the camera, it helped a bit. However I found it very difficult and off-putting. On the surface it seems like a cool, high tech idea but it's really impersonal.

      Interview questions [1]

      Question 1

      What is a VLAN and why is it used, what are the advantages and challenges. What is STP. Describe a time where you helped a peer who was struggling, what did you do to help and what was the outcome. What are some Linux Directories and their uses. Describe everything you know about the DHCP process. Group Policy fails on a client, how would you troubleshoot this. Describe your most technically challenging issue and how you solved it. What is the difference between a switch and a router. Name some TCP and UDP ports/uses. What is the OSI model and why is it used.
      5 Answers
      33

      Other IT Support Engineer interview reviews for Amazon

      IT Support Engineer Interview

      19 Feb 2026
      Anonymous employee
      North Haven, CT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Amazon (North Haven, CT)

      Interview

      They ask a lot of technical trivia questions that have nothing to do with the job. They like hearing stories about how you raised the bar and/or made your prior job better. Be familiar with the STAR method.

      Interview questions [1]

      Question 1

      What is a challenging issue you had to resolve?
      Answer question

      IT Support Engineer I Interview

      11 Feb 2026
      Anonymous employee
      Daventry, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Daventry, England)

      Interview

      Panel interview with 4 people. One hour with each interviewer who will ask 2 to 4 questions based on leadership principles related to the job role you are applying for.

      Interview questions [1]

      Question 1

      Interaction with difficult customer and outcome
      Answer question

      IT Support Engineer Interview

      3 Sept 2025
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Nashville, TN)

      Interview

      first starts with a phone screening. then if they pass you on you would meet with three individuals for about an hour each. Some of them might be in the area you are applying others might just be a manager from a different ORG.

      Interview questions [1]

      Question 1

      tell us about a time you handled a difficult situation.
      Answer question
      1

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