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      American Express

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      Major Incident Manager Interview

      23 Sept 2025
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Express (Phoenix, AZ)

      Interview

      I was recommended for this position through a connection and went through an initial interview with one HR associate, then another pannel interview with 3 people including the director of the team which went smoothly. I felt like the questions were fairly standard for typical entry level interviews with some questions gauged at very high-level technical questions which I was able to answer well enough, (did not have a degree in this field, nor any experience. I was able to answer after just a bit of pre-interview prep).

      Interview questions [1]

      Question 1

      If an issue occurred where a user was unable to access their account, what would you do to start issue resolution?
      1 Answer