I applied online. The process took 2 days. I interviewed at American Express (Ciudad de Mexico) in Apr 2018
Interview
Primero harás un examen muy básico de matemáticas( sumas restas y multiplicaciones)
Despues te daran una platica de servicio al cliente y al final tendras que aprobar una pregunta
Posteriormente te mandan a entrevista individual, luego te san otra platica donde te tienes aue presentar en ingles.
Finalmente hacen entrevista en equipo donde preguntan sobre una experiencia donde hayas o te hayan brindado unservicio extraordinario, por ultimo una especie de examen donde haces un role play y listo
Interview questions [1]
Question 1
- un servicio extraordinario que hayas recibido
-un servicio extraordinario que hayas dado
-role play
had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Interview questions [1]
Question 1
how would you handle a caller who asked you to do something against procedures