I applied online. I interviewed at American Express (Chicago, IL) in May 2015
Interview
Overall took about a month. Applied on mine via Linkden. Emailed options for video interview first followed by two phone interviews and then brief test on travel knowledge. Position was a work from home situation so all interviews were virtual. Overall great experience.
Interview questions [1]
Question 1
What is your knowledge of the GDS system. Which are you familiar.
Asked if I had any call center knowledge
Asked my personal travel expierence
Asked about personal goals
I applied online. The process took 2 days. I interviewed at American Express (Phoenix, AZ) in May 2018
Interview
This interview was what is called a "round robin" interview. You will be interviewing with the travel managers as well as all travel team leads. So each part will be either with two team leads or one team lead and one manager. So each part with two people. There were four parts, all different questions.
Interview questions [1]
Question 1
Part one was primarily about how past experience related to this position.
Part two was about customer service and customer service scenarios.
Part three was role playing; you are the travel agent, one manager or team lead is the customer calling in.
Part four basically went over benefits and what you are looking for in a new company.
I applied through a recruiter. The process took 3 weeks. I interviewed at American Express
Interview
Phone interview with recruiter and an in person interview. It wasn't the interview that was an issue. It was how she lied about the salary. The other issue was the background check. I provided tons of information and they shipped it to some company in Mexico for confirmation.
I applied online. The process took 4 weeks. I interviewed at American Express (Seattle, WA) in Jan 2018
Interview
Recruiter interview, then a round robin interview. Very easy if you have former travel experience. They ask travel related questions to make sure you are prepared for the upcoming job.
Interview questions [1]
Question 1
Where is a destination you have been looking forward to visiting and why?