Customer Service Representative applicants have rated the interview process at American Express with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 79.3% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 4 weeks. I interviewed at American Express (Atlanta, GA) in Dec 2015
Interview
It took about four weeks to actually get an interview. After applying over and over again. I finally get picked to go to the next step. Must do an assessment in order to be hired
Interview questions [1]
Question 1
Tell me a time you had to handle an angry customer
had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Interview questions [1]
Question 1
how would you handle a caller who asked you to do something against procedures