I applied online. I interviewed at BPA International (Exeter, England) in May 2016
Interview
One face to face interview where you will speak about your customer service skills. Then, a language (English and your mother language) and finally a couple of customer service exercise (listening a call and checking an email)
Interview questions [1]
Question 1
Do you have any previous experience in customer service?
The process took 2 weeks. I interviewed at BPA International
Interview
After a quick initial phone interview a candidate was invited to the office where depending on the additional language they would have: a language test, a test with a technical support scenario and a more typical interview with competency based questions.
Interview questions [1]
Question 1
Tell me about a time when you received a good customer service.
I applied through a staffing agency. The process took 1 day. I interviewed at BPA International (Exeter, England) in Apr 2017
Interview
The interview was average and included skills competency tests. It lasted for 2 hours. I was interviewed by the Team Leader. During the process, they asked you lots of the questions how you will overcome the difficulties, so be prepared and answer it well. In overall, the interview are quite a positive experience for me.
