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      Customer Contact Representative (Sales) Interview

      20 Sept 2011
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Citi in Jul 2011

      Interview

      Applied online for this position as a backup option in case other job opportunities fell through. Only an hour after completing the online process I received an e-mail asking me to schedule a telephone interview, but didn't respond immediately. A couple hours later I received a phone call to schedule a phone interview, and scheduled my interview for the following morning. Even after scheduling the interview by phone I received a half-dozen e-mails from them -- some asking me to schedule an interview and others confirming the interview I'd scheduled. Talked with a regional personnel manager by phone, and interview was quick & pretty basic. He asked about my background, if I was comfortable with telephone sales, etc. I specifically remember the question "Would you be able to handle working in an environment that is often high-pressure?" He brought up salary, mentioning the position started at $12.08/hr. After talking for 20 minutes or so, he told me I would be recommended for an in-person interview, and I should receive a phone call in the next week or two. They called (and e-mailed) two weeks later asking me to continue the process (fill out another online application for the local hiring manager, then schedule an in person interview), but by that point I had already accepted another position with another company, so I did not continue the process.

      Interview questions [1]

      Question 1

      Would you be able to handle working in an environment that is often high-pressure?
      Answer question