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      Citi

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      Customer Service In Service Interview

      17 Oct 2016
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Citi in Oct 2016

      Interview

      Normally, you apply online and they'll call and pre screen you and set up an interview...blah blah. In this case, I applied and was told to come to the Job Fair in Gray, TN to get an on the spot interview. After waiting in line for 4 hours on a Tuesday, I was rescheduled for the following Friday. The interview was relaxed. The manager that conducted it was very nice and shot the breeze or built rapport with me in between questions.

      Interview questions [2]

      Question 1

      Tell me about a time you had to act quickly. What was the outcome? Would you change what you did? Why?
      Answer question

      Question 2

      A client of 30+ years calls in and explains they noticed a late fee on their bill and state that it was late du to a hospital stay and also state they will have to go back at the end of the month. Would you waive this late fee? What else could you do to help this customer?
      Answer question
      1